Hair+Beauty+Nails

Terrible Business. DO NOT GO HERE. Took advantage of a down syndrome lady by charging her $280 for a cut and color. Her hair is super short and thin, Her hair doesn't even touch her shoulders. The color job was done terribly. Just atrocious. DO NOT SUPPORT THIS BUSINESS

I had my hair coloured and trimmed today with Jessie in Queensgate. A great hair stylist, she is lovely and professional. Excellent service. I don't mind driving over to the Hutt from Porirua for her and the other hair stylists at Queensgate. Really pleased and I will be back. Deirdre/Didge Russell

Absolutely horrible service and prices, if you want colour do not and I repeat do not go here. Then when asked about the state of my hair and the price they lied, came up with excuses and then basically said oh well don’t come back. Trust me a wont

Went in for a colour touch up and hair cut at the Porirua branch earlier in the year and was denied because my (cleanly washed hair) looked too gross. no one else was in the salon. I waited for 30 minutes to be told to leave. The interaction still bothers me to this day

I have been a customer of this place for almost 2 years and spend approx $150 there every month. There are some good things: the beauty lady is quite friendly, the lady who cut my kids hair seemed to care and did a good job. BUT (this you need to know)The manager lady is incredibly rude. A few weeks ago I asked for a fringe trim to which she signed (like fixing my hair was a pain)and said she wanted to get a coffee so I'd have to wait half an hour.Last week I went in and they'd been cleaning with toxic stuff and to come back in an hour. Another time they wouldn't let my son wait.And this morning I forgot my phone so I asked if my husband could text her my vaccine pass so she could scan it and she said 'no' very rudely then ranted on about Jacinda and chased me out of the shop. They know I have a vaccine pass and I offered to have my husband text it to them so they could scan it. It just seemed weird that they wouldn't help me since I've been such a good customer for so long. And even if she refused to help there was no need to start shouting and ranting on about Jacinda! It made me very uncomfortable and angry and I will never go back to this shop. This lady does not deserve loyal customers!!!

Absolutely rubbish taking advantage of a Down syndrome lady and charging $280 for the rubbish that you call full headed foils that looked like a line of dye on her hair. You should feel ashamed of yourself and I hope you feel some sort of guilt and hurt that makes you not sleep well at night. You horrible human being. This place needs to be shut down!

This review if for the Queensgate store in Lower Hutt.I've been looking for a nice hair salon to do a hair up for my 21st in a months time. I popped into the Queensgate store, which had 'Hair Ups POA' on their sign, so I asked the lady at the front approximately how much it would be. The lady was very rude, and told me they don't do hair ups - despite it being clearly on their services list. I asked if this was in general because I wanted to book in advance, to which she responded the stylist who does hair ups wasn't available. But then she went to ask about it for the date I was after - so ultimately, the stylist was available. She returned and just said they didn't do hair ups. Bad customer service, front desk lady was very unfriendly and just an awkward experience overall. :( Was really looking forward to book in an appointment too!

they ripped off a down syndrome woman and took advantage of her disability to make her pay over 280 dollars for a 1/4 head of foils

Absolutely shocking. If I could give this place no stars I would. You should all be ashamed of yourselves taking advantage of my friend’s auntie who has Down syndrome. Charging her $280 for what? You couldn’t even prove what she was paying for. Karma’s coming for you.