H&J Smith Queenstown

Excellent staff. Been in here only once but will be sad to see it go :(

Was so impressed with Lara's help today. Nothing was a bother. She gave me some fabulous suggestions for different clothes to try. She was very patient and very skilled. And... so friendly and professional as well.Thank you.

This is a rating for your online shopping (only) which really is below average.The range of product available is minimal to say the least, for someone who lives an hour away from the nearest store and is looking to purchase an item there is hardly any merchandise on your website rather poor in this day & age.

A beautiful shop, lovely quality products and clothing but let down enormously by the staff. Too busy chatting amongst themselves to offer even eye contact. Stood at the counter to purchase for what seemed like 3mins with a young lady three paces away steaming garments and another shuffling diffusers about, completely ignoring me. The young woman in the bedding department was the only person to acknowledge that I was even in the store. Not at all a good shopping experience for a first timer in H and J's Frankton.

The clothing fashion here is more suitable for the elderly. We didn't find anything we like.

I would just like to take the time to express how delighted I was with the service I received at H@J Smiths today. The young lady who served me was Brittany Dumbar and what a delightful young lady she was too. Nothing was a problem and her professionalism and general knowledge made the shopping experience all the more welcoming and quite simply fabulous. Thank you Brittany for being so amazingly attentive. My grandson was thrilled with his purchases as well. We will be back :)

Customer service needssome training. The only staff member serving was away from the till, I approached the til to pay for my purchases, the staff member came to the til and said to me that she was serving someone else that wasn't at the time at the till she was still looking around the store. So I had to wait on the customer to finish looking around then come to the til to pay for her purchases til I got served. Not good at all, the person waiting at the checkout to be served should have priority over the person still looking around the store. Also, your hours stated online need to coincide with the actual hours of the store. Saturday 19th December online stated closing time 5.30pm, when we arrived at 4.55pm we were told that the store was closing in 5mins. Many confused customers left the store

Spacious store. Customer service is good always no matter which staff you come across. The range is good. Got myself couple of tops and they were a good quality. I find this place good for browsing etc as well.Update: after recent visits to the store learnt that the customer service is rather odd then welcoming vibe.

Our very own Local Department store of which I have been shopping in for nearly 9 years now.I'm so grateful we haveH&J SMITH for all the local families to shop in.From bedding to luxury fur coverlets, to sleep wear, to menswear, to the wonderful gift selections that are available to cosmetics, to skincare, and women's Fashionware .Womens shoes we have it all atH&J SMITH QUEENSTOWN THANK-YOU FOR SERVICING YOUR COMMUNITY AND BEYOND....AND THANK YOU TO ALL THE LOVELY STAFF I'VE HAD THE JOY TO KNOW, PASTAND PRESENT.PATRICIA SUKHWANTLOCAL GOOGLE MAPS GUIDE.

I haven’t had a bad experience here, went in a couple of times to browse and was asked if I needed help. When I was purchasing an item from the cosmetics section and needed assistance, one of the staff (a young lady at the counter, with blonde hair. I didn’t get her name) was super helpful and she even gave me some suggestions about where I can find an accessory to my purchase in other shops, writing the name of the item down for me on a piece of paper. I thought her customer service was excellent. I’m giving 4 stars only because I feel the design of the store and clothing selection is quite dated.