Chances Surf NZ

Last Tuesday 26th of January I visited the Ponsonby store around 3:15pm and at the beginning I was looked after by a lovely lady and even purchased a beautiful dress. After paying I asked about swimming suits and the lovely lady told me that her colleague was the specialist. I explained to the second lady that I needed something with good breast support as I am a size 14 or 16 and have a DD cup and she started showing me some options until I checked the price which was $250 and told her I was looking for an option of up to $150. After that everything changed, she told me that I would not find anything for my kind of shape in the store (with a derogatory tone) and that if I wanted something cheap I should go to Farmers, KMART or a second hand shop.She was very rude and discriminatory with regards to my shape and I am not sure if she treats people from NZ in the same way too! I am originally from Chile and have lived in NZ for the last 12 years. Also, suggesting KMART or a second hand shop to buy a swimming suit after I explained that I wanted to spend $150 which for many of the low income families is quite a lot of money frankly is unacceptable!If she didn't have anything for $150, she could have said it! But instead telling me that for that price I should go and look even in a second hand is unbelievable! I felt discriminated against, insulted and left the store crying.Also, when I was leaving she told me that I should use lay-by options if I couldn't afford the store.As I said before, one of the ladies offered extraordinary customer service which was totally ruined by the experience with the second one. I have never been treated like that in my whole life and will never recommend anyone going to your Ponsonby store.

Great range larger bust bikinis and the lovely ladt running the store is so helpful!

A surf store that sells resort wear, and poorly manufactured at that. Odd odd place.

Great customer service online and on shop. I had to return my online order to the shop due to the wrong sizing and security tag was still attached to it. The lovely lady at the shop apologized to what happened and assisted me well until I finally found the right size.

As the lady below me said, I would give zero stars if I could. Extremely rude. One staff member was lovely, the other (older, blonde hair) was extremely pushy, rude, unhelpful and totally overbearing of staff and customers. I was walking on egg shells with this woman from the second I entered the store and her rude tone and attitude was very intimidating. Several times I stated I was just looking and continued to have sales pushed on me which I was not interested in. When I politely denied a dress I didn't like which was also not worth its price, I was told to go to the recycled clothing store where I could find something I can afford". It was never about the money