Zones Landscaping Specialists New Zealand

We had our backyard and decking completely revamped by Thelma at Zones and we couldn’t be happier! Thelma was professional, helpful and honest with the design and pricing, not to mention incredibly responsive to all my texts whenever I had a query! She was an expert at managing our job from start to finish, including going out of her way to ensure our new deck was completed to the highest standard. We are so happy with our new backyard, it is an absolute pleasure to see and use.

I had Zones Landscaping to remodel my garden in 2020 which valued at nearly NZD150k including new fence, patio, pergola, drainlayer. The pergola they subcontracted to Manson Engineering did a poor job. The conjunction between the lovour and PVC roof which was designed by Zones has been leaking from the time it was installed and getting worse over time. Manson sent a few their guys trying to fix it by putting in more sealants but it just not working. I had a builder come and inspect it and he advised the panel of the PVC roof is not measured and made to the right dimensions to cover the joint properly that led to the leaks. Now both Zones and Manson Engineering just don't respond and take the responsibility to fix the faults! I paid all the progress payment on time which I probably should not have! It's just a total disappointment for the money I paid for the project!When my project was nearly finished, Zones' GM came over to visit my garden but not even a phone call Zones made so far for my complaint!Lodged a claim with Dispute Tribunal. Zones claimed they are not responsible at all because the contract is with the franchisee which is legal! Zones managed to walk away from the claim. I will have to lodge a claim with either the Franchisee Hive Landscaping or the subcontractor Manson Engineering! Thank three times when you choose to have your project with Zones! Even though their logo is all over the quote, invoices and other documentation, they don't take any responsibility if there is any issue!

After hearing from a friend about the success of their landscaping project, we got in touch with our local landscaping consultant to talk about a new patio and fence. From the initial consultation to the completed project they were incredible to deal with. We were kept fully informed and presented with accurate cost estimates and plans. Highly recommend!

DO NOT WASTE YOUR MONEY!! The Palmerston North franchise do not listen to you or your design concepts. It took 8 months to receive a plan that is not fit for purpose. I ended up providing the measurements for the deck that I was paying them to design??!!! There is no attention to detail and no planting plan provided. Have emailed info@zones already with detail of the terrible ordeal in hopes this can be resolved internally first.

Professional and reliable. Quick to get things done, answered any questions I had within hours.Driveway look great! Would use again!

We recently used Zones North Shore in AKL and had a great all-round experience. We had them fully design and then implement our whole front/back gardens and outdoor living spaces, including bbq, artificial turf, decking, concrete pathways, new boat park, ready made lawn, planting, etc. Matt and Boyd were great to deal with - as they are both builders they added so much knowledge and value to our project.Highly recommend!

Zones were professional and good communicators. They were flexible & responded well to the changing needs of the project. They delivered a fantastic job for a better price than their competitors. I would use them again as a first port of call.

Great design and Nichola went the extra mile to ensure the garden was completed as quoted.

We used zones Rodney they were extremely expensive and not very good, we have pavers that are loose flooding in the lawn they laid. They said they’d fix it for more money. I wouldn’t recommend zones Rodney.I even contacted the zones group and they said I need to talk to the franchise owner which is who I have a problem with. Don’t waste your time with zones

We hired Zones to design and complete our landscaping project, which included decking, retaining walls, steps, garden beds, fence and drainage works. Initially what started off positively, has turned into a complete nightmare.To cut a very long story short, there are at least 12 outstanding issues, that remain unresolved since June 2022. Some of these issues are compliance related, for example fence posts were used instead of retaining posts on one of the retaining walls - the retaining wall is now leaning out. A 10mm gap is required between the deck and the house - the decking is virtually right up against the house, etc.The quality of some of the workmanship and care with which the work was carried out also leaves much to be desired - crooked retaining walls, unevenly spaced posts, concrete splatter on the weather boards which is now caked on, uneven steps, poorly cut retaining posts, broken base board which was never replaced, areas of the deck which have not been screwed down etc.Additionally, the Zones representative, and project manager, never completed the landscape concept designs, and never once returned to site when the building work commenced - effectively failing to satisfy the typical deliverables expected from a project manager . He did however very efficiently send me the invoice, and chase me for payment within 24 hours, having satisfied himself that the work had been completed to spec based on photos supplied by the builder. Unfortunately I was overseas and was not in a position to undertake due diligence so the invoice was paid in full in good faith - I have learnt my lesson.Almost 8 months later, after many emails, phone calls and broken promises and many excuses, nothing has been done.