The Art of Nails Ponsonby

Uneven gel manicure. Started chipping 5 days after the manicure. For $50, I expected better

Art of nails always has a nice clean well presented environment. I always get a basic pedi and come away happy with lovely gel polish nails that last weeks upon weeks that causes minimal damage to my nails themselves. First time at Art of Nails Ponsonby today and the staff are lovely polite and very welcoming :)

I usually don’t give any reviews unless I am in pure stress of the situation I have been through and wouldn’t want anyone else to go through the same. It has been the worst experience I have had in Auckland. I booked for myself and my sister to get my nails done the day prior my wedding and from the moment we walked in the whole experience and process was unpleasant and stressful.I called them 3 times prior making this booking to make sure we had enough time and a really enjoyable girls time, I made sure I told them our nails would be complex as we might wanted extensions or builder gel and so did my sister. I was made sure we were allocated around 3 hrs to have this experience, only to arrive 10 minutes late and have the worst experience. I had 3 different nails artists dealing with my nails, all of them complaining how they don’t have enough time to do what I wish as they have other clients. It stressed us out so much to the point my sister cancel her pedicure to be able for me to have mine done.I will never come back nor recommend anyone to come here. Going to a shopping mall on fully packed weekend is less stressful than this. Not worth it at all.$350 to leave crying.In regards to your reply :I think your customer service is the worst customer service I have ever had.I arrived 10 minutes late and you guys made me wait, we were both waiting to be seated. I don’t know where you get your 15min from.I have specifically called a few times that week and asked for extra time because we would both want extensions or complex nail art.Your staff adviced me that there was only one nail artist available for nail extensions, but other artists were able to do any other builder gel, sns or anything upon request. I never changed the served, you didn’t provide me what you promised because you where overbooked.Please check your records and look how many times called have been made; you nail artists called AND told me to allow 3 hrs for our appointment. I previously was booked for 2:30pm and she advised to come earlier because it was going to take 2.5hrs each. confirmation was over the phone, over text message and I called prior advising I was running late and your staff said that it was totally fine.The manager who did our checkout, was rude, inconsiderate and unprofessional. There was nothing for me to do as when I tried to speak prior, she took my sister and instead of solving the problem with me who made the booking Asked my sister to privately speak once she cancel her pedicure due to how rushed everyone was with her.I don’t blame any of the therapists who did try their best to solve their over booked schedule. I just think that either your employees nor myself deserve that.Money is not everything, customer service is everything and I feel you were so unfair to both in both ends.I have never said I was satisfied, I smiled because it became funny when you charged $350

I emailed to book in a “girls afternoon” to celebrate a special occasion. I received an email confirming my appointment only to arrive with my 2 guests to be told the appointment must not have gone through and we could not get out nails done this day. The lady at the counter was not apologetic nor did you seem to care that I had the email on my phone confirming the appointment.

What an exceptional nail salon and amazing service! The place looks like a million bucks and my acrylic nails had never looked better. Exactly the way I wanted them, and all the nail technicians were so sweet and skilled! Definitely coming back!

The ladies here are polite and friendly. They can do basic manicure and pedicure well but if you want design nails, i wouldnt recommend it here. Theres often a little wait even though youv made the appointment as they only have a few staff. I do love the modern fit out compared to the other nail salons

The staff were super lovely. Lots of attention to detail. We went for a gel manicure and pedicure. The service was top notch and total value for money. It was also very quick and efficient. Highly recommend

Came here as a model, the trainee was so meticulous and careful. She did an amazing job! Very neat and so in love with the colour.

Loved my experience here, I chose to get gel tip extensions and my nail tech made sure every detail was to my liking. She even loved that I chose bright neon green and was complimenting all my choices. They came out looking very natural and I adore them. We will be coming back very soon :))

Had my nails and toes done for training. They look absolutely stunning and the service was perfect. The girl that did my nails was so sweet and kind.I completely forgot to get her name before leaving Definitely will be back again :)!! <3