Barfoot & Thompson Millwater

We had really awful experience with one of the agents in this branch throughout the purchasing process. Initially it all went well when we decided to put an offer on a listing property for our first home. Once the agreement reached, she became extremely irresponsible. Before the building inspection process, the inspector asked for all the utilities to be turned on and I had communicated with the agent. However, when we arrived, water pump was off; there were no gas bottle for testing the stove; and we could not test the floor heating. the agent was very reluctant to facilitate the building inspection and keep saying that CCC has been issued by the council so there would be no problem. A few days later, my solicitor found out a defect on the title, and if we carried on the purchase then we had to take the legal liability. At that stage we were deciding if we should withdraw offer, or putting the purchase on hold until the title problem was fixed. I understand that, as property agent, her job was to finish the deal. Her approach was to keep calling us and even yelled and scolded to us for considering withdrawal, and tried to persuade us that the problem was a small problem and the vendor will fix the title problem after settlement. The lawyer was just inexperience and exaggerated the situation so we didn't need to consider withdrawal. Maybe everything will turn out smoothly if we go ahead, but as a first home buyer we wanted to do it safely and didn't want to involve in any legal liability and dealing with the council. We reached an agreement with the vendor by putting the purchase on hold and waited until the title problem was fixed, via solicitor communication. I appreciate that during the waiting period she kept us updated weekly on the title amendment process, and the title was fixed a month later.For the final inspection, the vendor had agreed to prepare a gas bottle for testing the stove; and got the floor heating turning on, in which the agent was notified. What made us furious was that, on the final inspection day, she just sent us two videos with the stove turning on and refused to connect the gas bottle for testing as the agent considered that dangerous. The floor heating was turned on but kept at 18.5 degree, and we were not able to raise the temperature in a short period of time. When we asked for testing the smoke detector, again, this was not facilitated and she keep saying CCC has been issued. Not until we said we would keep certain amount of money in the solicitor account until we can test it, she reluctantly helped out.On the chattel lists and throughout the communication between the solicitors, we knew that 2 heater remotes exist. However, on the day of settlement there was only 1 handed over. We asked for that and she just kept saying that we should contact the vendor directly. That's all she had and she has finished her job.We just feel that the agent was really irresponsible, except for the negotiation part!

We have rented our property through the Barfoot & Thompson Millwater office (Tony Gibbs), we were treated with friendliness, professionalism and respect. Even our after sales requests were attended to without delay. It is an absolute pleasure to have Tony and his team managing our rental property!

We can't thank Tony enough for looking after our rental property. We are new in the rental market and Tony was of great help dealing with our queries and concerns professionally. Highly recommend Tony and the team at Barfoot & Thompson Millwater if you need property management service.

Andy Lall patiently assisted us with our first NZ home purchase. We are so grateful for his helpful advice and professional expertise.Wayne and Yolind Strydom

B&T Millwater has been managing my property in Milldale for last 6 months now and I am very happy with the service I have received so far. The whole onboarding process has been made very simple - Thanks to @Tony Gibbs who has explained the whole process and made it a seamless journey. He & his team has been amazing right from the start. There were times I need Tony on an urgent basis and he has been always willing to come out of his way and help me where needed. I would recommend B&T Millwater team (Tony Gibbs and team) to anyone in this area or surrounding area, looking to rent a property or even looking to rent. Thank you! Sandeep Sharma.

We would like to thank Tony Gibbs and his team for the professionalism in looking after our rental property. They were always prompt in replying to queries, easy to contact, reports came on time and we had an absolutely hassle free dealing with them. We would not hesitate to use their services in the future and highly recommend that you engage them too :)

Tony Gibbs and his team are the best I have ever dealt with. I had a horrible experience previously with a rental agent and needed a rental asap, Tony stepped in and secured an awesome rental for us within a day.Tony and his team are professional, highly experienced and very helpful. They communicate with both the tenants and landlords to ensure both parties needs are met. If you are looking for a rental or someone to manage your property, I highly recommend this amazing team at Barfoot and Thompson Millwater.

We have found all of our dealings with Tony Gibbs at Barfoot and Thompson Millwater to be excellent. Helping us through the process of acquiring a rental as we have not had to this before and found the process quite overwhelming, Tony was always quick to respond with all of my queries , was very approachable and was very accommodating. Would happily recommend Tony to anyone wanting a fantastic agent.

Tony and the team from Barfoot andd Thompson found my family our dream home. I then reffered a friend to Tony and again my friend was sorted out in no time at all. Together with this, the service, feedback and attention to details has been outstanding. I can not recommend them enough

Auckland's largest Real Estate company's newest branch. Launched by none other than Henry Barfoot whose Grandfather founded the company over 90 years ago. With established operators like Bob Qin and a talented new breed of salespeople working here expect big things.