Torpedo7 Mt Wellington

Very disappointed, I found a display product that I wanted to purchase (self-inflation bed) so I asked an employee for the product. She gave me the product and said this is the one. We purchased it on Black Friday as a Christmas present. When we opened it on Christmas Day it was the wrong one. (A smaller and flatter version) when we rang about returning it they said that we can’t cose it’s been more than 30 days. I suggest that your employees take better care when helping customers. We have ended up with the wrong product because your job wasn’t done properly.

Big sized store with plenty of range and choice. It has been changed around a fair bit since I was last in. Really like the bike workshop facility as well as the selection of brands. Icebreaker clothing is well laid out and easy to shop. Ambience was good in store and got approached 3 times while in store which was great considering the size and the fact i was in their for 30 minutes.

Dear manager you need to teach the lady at the checkout some basic respect and customer service, I think her name was Joyce, I can’t believe it, you might change her name to Rude that will suit her

Best bike service ever! They were very thorough, communicated options and have my bike now runs better than i can ever remember it doing. Thanks!

I purchased the Kiwi Camping Falcon 6 tent in August of last year for specific use this new years. When I opened the tent for the first time, I saw that it had been used. There were cuts in the walls and ceiling as well as the floor. There was hair, dust, sand and a ciggie butt. I called customer service as soon as I got back to Auckland and I was told to email the photos to their refunds team. Their refunds team told me I had to bring the tent in.they have taken zero responsibility for sending me a used tent. Will never purchase from them again. I have attached photos so that other buyers beware. Check your products as soon as you get them because they might be completely wrecked.

Excellent non intrusive, friendly staff who helped me find with what I was looking for. Would recommend Sylvia Park store.

Aldrin and team were exceptional in troubleshooting a electric bike gear issue I had.They were very patient to listen to the strange cassette/gear symptoms, and communicated with me all the possible options.Shortly later, the bike was fixed and cleaned like it was brand new!

Good products choice and generally friendly staffs, but when you buy something and is a pile of labels on top of each other increasing the price from $12 to $24 then they advertise it as a promotion offer ($22), I'm very doubtful on how this store set the prices and respects the customers. Obviously the doubling in price was not that old as the product was still there but 3 tags on top of each others is laughable and disrespectful... not too sure I'll go back there to be honest. Doubling the price and advertising it as an offer is not acceptable.

I purchased a Ski trainer Retailed at $1499 I got a good discount on it dealing with Shahill and Hunter this was the best they could do at the time. I was overall happy. Five days later I found that the Ski trainer went on even more of a discount. I contacted Torpedo7 to discus the price.The following day Shahill called me and managed to deescalate the situation of the unexpected price drop and turn a negative into a positive by not only matching the price but also dropping the freight on a oversized item. Shahill handled this situation with genuine care, strong leadership, honour and integrity. I left the store very happy and definitely be going back.I would highly recommend Torpedo7 for the best quality fitness machines at good prices but most of all the service was outstanding.