Upper Hutt Health Centre

The wait time to see your doctor is weeks, the duty doctor is so rushed an appointment only lasts 3min, and doc has no time to listen, repeat prescription for asthma was ignored, phoned again a week later, told it would be filled, it wasnt, then I was told i had to make an appointment to see a doctor. A complete mess. just to get the paperwork. It is easier to ignore medical problems than try to see anyone. These issues happen often, not just a one off. Reception are not interested in hearing complaints, and will talk over you. Also my personal doctor keeps changing, as they keep leaving.

Worst GP I’ve ever been to hands down. I would avoid like the plague. Terrible communication. Always late. Don’t action what they promise to. If you need a GP in Upper Hutt jump on a wait list elsewhere you’ll be far better off.

If you are taking time critical medication it is best that you don't use this place. They don't inform you or your gp if special authority numbers are needed and will wait until you show up to collect your medication.

Difficult to get hold of, receptionist not very helpful and borderline rude. Unable to contact to cancel appointment when something came up - went through to Lower Hutt and then no option to leave a message. They seem more interested in being able to charge you for not showing up than any interest as to why you can’t attend

It's a very busy place. After having my doctor retire this year they will make sure there is a doctor available for when needed.

Spend 30min on phone with plunket nurse and they recommend to get checked by a doctor today at doctors.Ring health centre and reception can’t book appointments while in alert level red and a have to do a nurse phone consult before you can see a doctor and go though everything again.Plunket advised they will send the notes to centre. Seems like a utter complete waste of time, double handling and not patient focused.Should be able to see a doctor when needed especially if you have already been advised by plunket to call them.

one of the receptionists I spoke to today was lovely and very helpful, the other lady couldn’t care that my son and me had been waiting an hour for our appointment. after waiting half an hour i was told it was a duty doctor my son was booked with and that I should understand there are emergencies. Yes i understand that but when I have a 1.5 year old who has had gastro for a week they could’ve let me know roughly how long i would be waiting otherwise I wouldn’t have gone. My son was crying and running around, i was crying from waiting feeling ill and being stressed yet one of the receptionists just asked if i wanted to go. My son gets severely sick often and has had the ambulance called multiple times. Waiting over an hour is ridiculous.Also when ordering prescriptions that are extremely urgent, they do not care and take 3 plus days to do it. I am really really disappointed at the service i received today.

Recently transferred here after moving to UH. Took a couple of weeks for the form to get processed and then received a text and a phone call saying I’d been enrolled and did I want to make an appointment to meet my doctor, which I did (and she’s super lovely!). Had a second appt which was non urgent and a supple of days after I called. Amazed with the experience so far and how lovely everyone has been.

Just awful. I have two young children and after waiting on the phone sometimes up to 50 minutes I can’t make an appointment and this morning was cut off after waiting for 20 minutes. Absolutely disgusting