Fisher & Paykel Appliances Head Office

I received the telescopic shelf for my oven in quick time, but I ordered the wrong part, silly me. After a great consultation with sales rep in the parts dept...(she may not want her name to appear here, but you now who I mean (K*N*)) the courier collected the part and a new CORRECT part arrived this morning. Wow! what service. Many thanks again, parts dept, (K*N*)

F&P seems like it's lost it unfortunately. I chose F&P when I re-fitted my kitchen 2 years ago but they've been painful. The customer service is shocking. Dishwasher has been out of action for nearly 3 MONTHS due to them needing a part that they obviously refuse to air freight in. Ironically, I drove past one of their service vans yesterday with 'here for the life of your appliance' written on the side, now see-through marketing spin.Very disappointing - would not buy again or recommend.

If I can I would give 0 star.Warning to everyone! Do not buy fridge from this company. Really bad quality and 2 years old fridge just start to leak water from the bottom. The funny thing is three technicians came but none of them could find the reason. My cupboard became so mouldy for long time but I didn’t know. This makes my families being so sick. They said they only pay $300 for my loss.Also the customer services are really bad until I have the senior staff.I would never come back to this company and I strongly recommend everyone just don’t buy the fridge from them.

Fisher and Paykel is not the company it once was.We are in the process of receiving our third front loader washing machine. These last only 3 years and then the main bearings go. We will then be changing brands. The Technicians have all said they will only last this period on time when used daily.Service has been poor. Pleasant on the phone, will take your money then unable to deliver stock on the agreed dates. Excuse after excuse. I would post no stars but have to post one to enable.

Have had the same issue with the lady from fair goRight from the start ripped and oily streaks residue on clothes, unbalanced etc.Thee years later ….5 techs doing different things like tightening belt, replacing Suspension rods and I’m told I should only do half loads warm water and do vinegar rinse after every wash ??Now today I’m told I have to do drum wash and complain to customer service because he didn’t have all the complaints on his screen. Yes, we both got heated but it’s been 3 years a few hundred in ruined clothes and every tech is calling me a lair !!I’ve read all the complaints and it’s not me at fault clearly!!! Sad

Utterly appalling; both the product and the customer service".If I could give ZERO stars

After failed attempts for repair and now being told it’s “normal” undoes all respect I had for the company after purchasing many products over many years. Not impressed!!Aftersales service is second to none.

Bought a brand new top of the line F&P fridge 5.8 years ago and have looked after it very well. We were so happy with it that 6 months ago we bought all new Fisher & Paykel dishwasher (top of the line), oven (top of the line, 60cm cooktop (top of the line) and rangehood (also top of the line).Now our fridge had died and will cost over $1200 to repair (gas leak /somewhere/ in the fridge)Fisher & Paykel have refused to repair our fridge under the CGA or provide us with a replacement (they still sell that exact model!)If they told us when we bought the Fridge that it wouldn’t even last 6 years we absolutely would not have bought it!F&P (who are owned by a multi-billion global Chinese company) clearly don’t stand by their products and don’t care about customer loyaltyDo not recommend buying them.Other brands like LG and Panasonic have a 10 year compressor warranty which is more than F&P