Lumino The Dentists: Remuera Dental Centre

15mins late as I went to the wrong Lumino The Dentist on Remuera Rd, apparently their are 3 within 1km of each other!! Told my service would be compromised so decided to cancel. Seriously you are all the same name can you not have your own unique name. Next time try and fit the customers in as I had to leave work to get the run around.

Quite expensive compared to other dentists, though they also have hygienists on site, and have a various treatment options. For treatments that they unable to do themselves, they'll recommend you to a specialist. The site is very clean and look professional. One of the receptionist is less friendly and only able to handle one client at a time, than the other

This clinic is the best! I trust them and felt comfortable. The dentist answered all my questions and is just a fantastic guy. The receptionists are so beautifully lovely. Such a great experience at Remuera lumino the dentist.

my 90 yr old mother went for toothache. Their level of communication with her was very poor, they didn’t offer to send the prescription to her chemist , and were prepared to remove her infected tooth , without antibiotics , then refusing to answer my calls. Very unprofessional

I had a recent appointment with Remuera Dental and I was unfortunately very disappointed with the reception staff.They were rude over the phone and did not provide a nice experience at all when I was trying to sort out issues with my dental plan.When I arrived for my appointment, both females at reception were not engaging. When I asked questions, they made me feel like an idiot and acted like they would rather be anywhere else than doing their job. No welcoming smile, something that literally costs nothing.I’ve worked in customer service and this is not how you treat clients especially in healthcare.I find going to the dentist rather stressful and these two ladies made it so much worse.They did not communicate clearly and made me feel so uncomfortable at this practice. I left in tears.People pay a lot of money to go to the dentist. The least you could expect is a half-friendly receptionist.This has put me off. It’s such a shame because the dentist and the nurse was so lovely and I’ve been there in the past with no problems.I’m going to be moving dentists due to this awful experience and I really hope that cultures changes for other clients.

I went to my hygiene appointment this week in this practice and overall experience was great. Would definitely comeback for another session. Great job team!

2021: Terrible customer service. You can tell they purposely don't answer the phone and do not answer to any of the messages. I went to my appointment to find out they had given it to someone else and didn't care to let me know. I've called over 20 times since then and left several voicemails but I never received a message or answer.Very dissapointed, I will not be back. :(2019: The receptionists were very helpful and friendly and the dentist informed of every bit of the process and explained what needed to be done. I had a great experience.

Excellent service by Jeremy and Pavani.The best dentist visit I’ve experienced in my life.Highly recommended.Thank you for putting me at ease.

I took my brother for his yearly check-up not too long ago. My brother usually dreads going to the dentist and he was nervous coming in but this team is just incredible. I couldn't be happier that he saw Riya for his dental check-up and filling. She straight away put him at ease and made his appointment very comfortable. She’s very gentle and thorough and she took the time to explain everything which I really appreciated. Highly recommend.

I had an appointment today with this centre. The dentist did not do any special on my teeth, he just checked and referred me to the specialist but charged me 174$!!!He just printed out my teeth photo on a paper and when I asked him to send this through the email. He replied back that he never use his email for patient. I never recommend this centre as they did not do anything for me and just charged me for nothing.Also I was not happy with the dentist. I haven't had such a terrible experiment in new Zealand