The Doctors Silverstream

We enrolled our son here 2 years ago and I can’t speak highly enough of this medical centre. From reception staff to the nurses and doctors, they are all very good. Dr Yuseif is particularly thorough and very patient with our young boy.

Just can’t get an appointment or anyone to call you back, fobbed off told to go on acute list but that’s full try tomorrow … a simple repeat of antibiotics for a sinus and chest infection is too hard ?? Been a patient for over 10 years and it’s just a shambles nowadays. Practice Plus is your best bet for getting an appointment!

Refused an appointment with a nurse to check and redress a wound for my young daughter as, although I am enrolled at this clinic, my daughter had been enrolled at another clinic out of town previously. Dissapointing as it has never been a problem before.Told they couldn't fit in a casual but would have seen me as I am enrolled.

Booked a phone appointment with Dr Hadley and after missing the first call I was told I'd be called back in 15 min. After back and forth with reception and waiting 2 hours I found out that Dr Hadley had gone home!This meant I could not get my prescription and have to wait 2 weeks on top of the already 2 week long wait to get the initial appointment.Absolutely disgusting!!!! I needed my medicine and now I am left hanging for a whole month.Don't offer phone consult if you don't call back!

Today (Monday 26 June) early morning we called them to book an emergency visit for our kid and after 30 mins waiting on phone, they answered with an appointment at 12pm. Asked us to stay in car in the back yard then doctor will come and take you inside. We arrived early but after 45 mins sitting in car, no one came after us. Our son was sick, hungry and very frustrated in car. I called them couple of times and every time they were telling you are the next patient. I don't understand how emergency patient can be next when there is even no another emergency case around us in the back yard. Called them again and they sent a nurse with Covid test to be done on baby. The nurse asked me to do test on our son and she disappeared quickly. I did the test and it was negative. At 1pm I called them to follow up and tell them that the test is done long time ago already, again they said you are definitely the next patient. Nothing happened in the next 15 mins as you can expect, I ranged them for the fifth time and they asked me to wait. I finally decided to take son inside from main door and see what's going on. When I entered the centre I was really shocked! There was no patient and waiting area was completely empty. I even checked some doctors, doors were open and there was no patient again. When I asked the reception what is happening and why a booked emergency case should wait while there is not even one patient here! They had no comment!!! A very nice doctor who said she is not in charge of emergency patients today, suggested to see our son after an hour and 20 mins waiting, finally prescribed him some antibiotics. When you pay 39% tax you could expect some sort of service for your loved ones but our experience was horrible, full of shame and dishonesty! On leave, I also took some photos. Two people in the picture came after us.

Tried to get a phone consult early in the morning. Explained I needed a repeat prescription for antibiotics and it was urgent and I needed to talk to a doctor. Was told it would happen in the afternoon. Got a phone call from a nurse 10 minutes before closing telling me I cannot get the prescription over the phone (even though I have before) and since it’s 5pm on a Friday I now have to go to after hours (and pay after hours prices).

I got very ill and nearlly lost my life thanks to this practice, when i was unhappy on the phone, they had me pay $100 per visit, because of my attitude"... then they blasted my phone when i couldnt pay the bill

Shockingly poor service. When I registered with this practice 11 years ago the experience was great. Since then the service has dropped, the doctors and practice nurse care is still good, but the attitude and experience from the reception and practice manager is very poor. Front desk staff are surly, unfriendly and jobs-worth. I also found out by text that I have been de-registered and forced to re-enroll, when they are closed to new enrollments - what a farce.

We used to be very happy, but appointments are now always late (30+ minutes), and they don't allow same-day appointments anymore. Walk-in clinic is the alternative, but then the waits are even longer.Every time I visited there were new GP's, so lot of rotation which doesn't seem like a good sign.Most of the doctors are good and staff is friendly, but you need to take your time.

3 weeks for an appointment, i can deal with that... but the reception staff were just horrible to me and my elderly mother, the within 3 visits, we see 3 different doctors, who all gave the same excuse : theres nothing i can do because i dont know your case and i didnt see you last visit,3 visits and $120 later we still had no treatment, ropata medical had her sorted in the first 30 minutes.