Waste Management

Being a customer for over 16yrs I am sad to say customer service seems to no longer be a priority.After contacting regarding bins not being emptied, being assured this would be addressed, being given a day for collecting twice, I have now just rung a 3rd time.I have even tried to ask for a bin swap, a interim additional bin as a solution, only to be told sorry no. These have both been options in the past which have resolved the issue in a timely manner.The cost of service has kept rising, but not the service itself, this is becoming a issue, and not the first time. The person I spoke to in customer service did not give a name, and was also very rude, and dismissive.Hoping manager of this company will look into it as we spend over $1000 per year with this company there is also no complaint department. You are not the cheapest, but what been very good.

This concerns Garden Waste" service. Actually - no service. After a couple of collections - service has stopped. No amount of calls resulted in any improvements

Useless business.....missed my pre Christmas collection.Do not use them as they are hopeless and do not respond to enquiries. I am not renewing my contract with them. I am sick and tired of bad businesses ....They provide no notifications of late pick up either . HOPELESS, GARBAGE service to use a pun!!!!

Ordered regular wheelie bin service online, they dropped off the bin a week ago and told me the expected collection date - all very smooth so far. Collection date comes and rubbish not collected. Called the number, after 15 minute wait and 20 mins on hold while nice lady followed up, I was told that the driver didn't collect as it's too far away for him to drive (6km out if city boundary, and when I booked online I had to enter my address so they could check to see if I was in the coverage area, which I was). I asked why did they drop the bin off if they couldn't collect it? All the nice lady could say was exactly

Terrible service and would not recommend. We paid for a weekly pick up, they missed the bin on numerous occasions and we were charged. They stated the bin wasn’t out when they went to pick up. The bin was always out the night before and we have security cameras on the property to prove it was out. You can never get hold of them on the phone nor email. Also after doing research they are actually the most expensive compared to others.DO NOT RECOMMEND THIS COMPANY!!!

Ordered a wheelie bin, they did not pick this up every week for 4 weeks. Each week after spending forever on the phone was told a special pick up would be organised- it never was. Each time I was told this would be picked up next time- it never was. Eventually I cancelled the service after never having the rubbish removed and wasting hours on the phone waiting on their helpful but ineffective call centre.

customer service is terrible, waiting on an email response for 3 weeks now, I am constantly replying asking for a response and NOTHING. Maybe bad feedback will get an email reply.

Our bin hasn't been emptied in two weeks. I've tried multiple phone calls (the call fails after being on hold for about 10 minutes), emails (the emails fail to send), contact form (no reply), Facebook comments and messages (no reply). What kind of company is so uncontactable? I have footage of the truck coming down our street and then driving straight past our bin. There are other waste collection companies starting up in Hamilton, it would seem they are going to do well if this is the level of service from WM.

Terrible company if waste collection is your goal. Save yourself the hassle and use another waste company. Half the time the truck drives straight past bin. Then have to ring and be advised they can’t re collect until next week. Yes cheap, however get what you pay for as they say. Have changed to a company that values its customers.

I used this service for a year & my bin was never emptied not to mention I live just on Weka Street which is only a street away. Not only is this business hopeless at rubbish collections they also have loud trucks that’s speed down Weka, Kereru & Kaka Street cause the houses to shake & the chains on the trucks bang loudly causing a disturbance to the Frankton Railway community. DO BETTER!!