VTNZ Napier

Reception lady unprofessional not recommended for customer serviceMechanic man team good service thumb up for your looking after ours car

At the front office a self-help area provides all necessary forms required. Register for testing at office counter, make payment, drive vehicle to rear of building to stop sign for testing, wait for instructions. A side door leads to seating, viewing, front office. I have found all Testing Staff very helpful, efficient, easy to talk to and answer any quieries, polite and courteous.

Booked my exam for a specific date before my license is about to expire, but came to the site on the day and was told about the exam being rebooked. Despite not being informed via email or text, I asked when was the new schedule. The person at the desk took my license and gather the required information. When I was told about the new date (a day after my license will expire), I asked if there will be complications, I was assured that there is no complications as the rebook went fine.Moving to the date of the exam, came in 30 mins early just to be sure that there is no issue, I announced that I have arrived from the exam. I was told that, yes, you are good, please sit down and wait. After waiting, I was called by Rebekah and she said that she will be the instructor. I tried to shake her hands, but she said she was carrying a lot (an iPad) while still chewing some food and talking. Took the iPad and keyed in the information she was asking for when she told me that we can't go through the test because my license has expired. I detailed to her what happened and what was communicated. During the discussion, Rebekah commented: Well

I had to go for a COF. The service was quick and the staff friendly. I left my bus for them to drive over the pit.. Not me, haha. Went away for an hour, came back and all done. Thanks guys

Was failed on my WOF for the ABS light not coming on at startup. I told the tester that I didn't think the car had ABS but he insisted that it did and I had to get it checked out. After getting the car checked I was informed that it does not in fact have ABS.When I took the car back in I asked about getting reimbursed for the unnecessary check and was told that management was away for a week and I would have to come back after that. There was no system for lodging a complaint.

What an awesome vtnz, Manager and staff fantastic, best one in NZ. Didn't need to book my camper in advance which made my life easier, if you are happy to sit in a queue go for it.

Got a pre-purchase completed on a car I bought.At the end of the service the guy said its fine condition but there is a noise he doesn't understand. I also ask him about the diesel engine and he doesn't even know its diesel. This is after the inspection was complete!!!After buying the car, my own mechanic said the air filters were stuffed and the wheel alignment was obviously out with worn tyres to prove it. What a waste of money even getting the car checked. I hope nothing else pops up. Would go here again.

Napier branch, high five to yous very help full and good service need to show this gisborne branch how to do it ,,,keep it

Good, fast service

My son went there today 8/09/2020 to deregister his vehicle had the plates paperwork everything was good to go, lady said we do not accept cash because of level 2 no signs up display this fact what a waste of time. He commented when he got home if level 2 is such a risk why wernt they wearing masks""