Robomate

I purchased a roborock 7 plus about 10 months ago after researching and reading reviews.My recommendation is DONT BUY IT! It has no sensor in the dust bin so I have to supervise it to empty it every 20 minutes despite having a dock which is meant to fulfill this role.I spend more time cleaning the robot to remove dust and debri than it would take to manually vacuum.A huge disappointment and waste of money. It cost $1300 plus!. The top of the range at that time.

Can't recommend highly enough. Louisa was fantastic when it came to helping us choose our first robot vacuum. The rest of the team were great making sure we were notified asap when our order was in store ready to collect and making sure the process was as smooth as possible.

Bought one of the latest roborocks, they were very helpful and informative on what to expect and helped send the parts separately. Even gave us 2 pairs of socks! You guys are great and have been recommending to everyone thanks again

I purchased the roborock s6 maxv a while ago through there online store. They said they didn't have any stock and could give me the roborock s7 (standard model) for the same price. I wanted all the fancy bells and whistles, object avoidance, dual camera, lidar etc which aren't in the s7 so I said sorry no. The person hunted down probably the last s6 maxv in New Zealand and made me a very happy customer. I wouldn't expect this to happen every time an item was basically out of stock. But it goes to show the amount of effort they put into ensuring there customers are happy, they communicate very well. The story gets even better, after 6 months, I finally put the box in the bin. And noticed a package taped to the side. There was some robomate socks. So due to my own stupidity, robomate managed to make me a happy customer 6 months later with no purchase. I will no doubt be a returning customer when I need to anything smart robot vacuum relatedSummary:-They will do their best to ensure you get the product that fits your needs.-Outstanding communication-Well informed with robot vacuums-Better customer service than big box retailers.-Free socks

Fantastic Service. Ryan Stevens was amazing in helping me find the right robot. Highly recommend.

Spectacular service. Our first robot wasn't working for us so they suggested a few tweaks. When the tweaks didn't fix them problem, they very happily exchanged it for another model. Excellent communication throughout - so glad we bought from these guys.

Excellent customer service! Even though we had a few issues with our robot journey, everything was resolved quickly and will happily recommend to friends & family. Worth getting in touch if you’re not sure - they know their stuff!

Amazing customer service, thanks so much, Ian! We love our Roborock and can't think how we ever lived without her. Yes, it is female, no doubt.

First time customer. Got the ecovac T9+. Chat to the support online found out they offer same day personal delivery in Auckland if I order before midday. If I order after midday it will be delivered the next morning. Thought to myself, this sounds too good to be true lol).Proceed with my order that day. I got a call 45mins before delivery to confirm if the time is suitable for me. Amazing.Delivery was on time. The staff were nice and told me if I need any help setting up just give them a call.On the box there is a large bag labelled “service that knocks your socks off.”, and hand written thank you note and a free pair of socks. Haha what a fantastic experience.Absolutely love a company focus on customer service & experience.Would highly recommend everyone to buy from robomate. It’s great to support NZ local businesses but more so we should support business like this amazing company that going the extra mile to provides top customer service and experience.