University Health and Counselling Service

Booking is laborious, often having to listen to the hold music for extended periods. One doctor here is lovely, straight to the point, and empathetic. If this review were for him I'd give it five stars, however my experiences with three other female doctors here was hideous. I have had insomnia for seven years, both my parents have insomnia too, so I know nearly everything about this condition. However, these doctors thought it their duty to lecture me about the addictiveness and overall uselessness of sedative medications. They assumed the caring authoritarian who knows all and knows best voice, talking roundabouts about how I should remember basic sleep hygiene but no matter how long each doctor talked they all still failed to reach any wise or practical conclusion. Basically, they shrunk my dose or flat out denied it, offering no therapeutic alternative. I believe that unless a practical therapy or herbal tea (valerian, passionflower) can be prescribed then doctors should not redact medications that have been helping me get the bare minimum amount of sleep that I would not be getting otherwise. When I am two nights into 1.5 hours interrupted sleep, unable to eat and utterly drained, being told off by a doctor, the person I am relying on to aid me, really makes me feel worthless.

After labeling my request as urgent" and a "crisis"

I've had many problems with their service. An example of a problem I have experienced is when I applied for counselling during a lockdown. I only got a response by text at 9am stating I have an appointment with a counselor at 9:30am the same day which I missed as I was sleeping. I also feel unwelcomed in the reception area, the staff can be rude at times. I will add though, certain doctors are reliable and wanting to help.

Tried to make an appointment with my GP one week before my prescription medication ran out. It took over a week for a slot to become available and I was left without prescription meds for 5 days. I was told that I would need an appointment before they continue to dispense medication that I've been on for over two years now, which makes absolutely no sense whatsoever. During these 5 days I suffered from withdrawals and the doctors didn't even care to give me a short prescription to cover that 5 day shortfall in which I wouldn't have my medication. Such a poor healthcare service, I would honestly rather pay more for competent healthcare with GPs and nurses who actually care about their patients health and well-being.

Have been helpful. There over the phone confrontations work well and I have been able to get a prescription for what I needed within the day

I recently called the University Health and Counselling Service and was extremely disappointed with my experience. The staff were unprofessional and seemed disinterested in helping me. The wait time was unbearable and I felt like just another number in a long line. The staff weren't willing to help and weren't providing me details. Overall, I would not recommend this service to anyone and would advise seeking help elsewhere.

The doctors and counselors are great, however I have to give 2 stars because the receptionists at the city campus are honestly the rudest, least professional receptionists I've ever come across. At the start of the pandemic the old white lady receptionist made me (the only asian person in line) sign a sheet stating whether I had been to China, but not any of the other people in line. The young male receptionist has frequently booked me in for appointments I didnt request. The young female receptionist, when I called to make an appointment, laughed as i was speaking and put me on hold suddenly. Literally every receptionist at the city campus is awful, I honestly dont know how they even have jobs

I don't believe I've ever used any organisation in any capacity that is more unfit for purpose. There are really only three possibilities here:- the staff are extremely poorly trained and poorly treated- the university are deliberately misleading its students- the staff are bad faith actorsUHCS has not helped my health - in contrast, they have been an active hindrance, effectively paywalling me until I decide to register with a different clinic. Every interaction is fraught with the idea that you, as a customer and as a patient, are wasting their time. If you are in any way unusual or require special attention, you will be referred elsewhere as lazily as possible. To top it all off they're only dealing with urgent matters right now. Do not trust them with so much as a broken toenail.

I had such a terrible experience here last year similar to the other reviews I was in need of a prescription and they stuffed me around for so long I had to pay a lot of money at the pharmacy to get what I need without the prescription. It was so hard to find a appointment and then when I finally got one the nurse was extremely rude and argumentative and made me feel uncomfortable lecturing and blaming me. However the young receptionist is great and I haven’t experienced trouble with doctors only this nurse