CityMed

The old reception lady was not nice. I think because Im Asian. I asked her kindly about something but straight away said no. Her tone and how she said it was not nice and it put me off alot. She doesnt even sound friendly and welcoming, so I’m pretty sure she wasnt happy nor smiling when attending to me. It wasnt a good experience. The other receptionist guy was nice and accommodating. I believe Receptionists should always sound lively and friendly. they are the face of the company to welcome people. So just letting City Med know that you do have not so good reception staff. Especially the old lady with the white short hair.Didnt get her name though

I have done a few medical tests, gotta say that Louis was super professional and attentive to the service he provided.

Reception, phone calls, communication is absolute ZERO. I am coming here for about 4years now, and the service have now fallen under any normal expectations. For a private practice with way over a 100$ 15min GP visit this is unacceptable. I have found out last visit I was paying full “enrolled” price since day one, as they did put my insurance in. So I asked for the statement since day one, and am still battling with insurance to pay me back,Soon as I am done with my current concern I am enrolling somewhere else.Only good experience I had was with my first GP I used Donna Marshall.

Our Drs are nice, but administrative side is awful. You can book an appointment far in advance, and yet are forced to wait for ages. No apologies received, neither any notices in advance that the appointments are running late. Just a waste of time.Also it is very hard to get through the call. Nurses never pick up, receptionists are also not available.

Had to wait 45 minutes for my appointment that only lasted 6 minutes. The doctor was okay, but tended to jump to conclusions and tried to put me on steroids fairly quickly. They came into the room thinking I had an ear infection which was completely wrong.They charge an insane amount for their service.

First point- THE PRICE. $82 for an enrolled patient is CRAZY. Around $20 at most other doctors.Secondly, reception staff are impossibly unhelpful, can't book appointments, and don't answer phones.Doctors here are great, but incredibly unfortunate that they're being let down by front of house and their prices.Many other good GPs in the Central city who don't rob enrolled patients blind.

Be warned about the online booking system which often doesn't work. I recokmnend you dont use it but ather call the reception to book any appointment. If you dont call reception and choose to bok using the online system, you are highly likely to arrive at CityMed and they have no appointment for you. Highly annoying.

I‘ve seen some negative comments about service from google, so I was worried before I actually came. However, my experience was awsome. Most staffs were nice and patient. Nurse Louis and Dr Donna impressed me. The staff working on X-ray was nice too. I will come back again.

Doctor Lidia + CityMed Pharmacy= 5 starsThe Doctor is Real Professional Doctor with all exellent qualities.CityMed pharmacists Maree Barry and Tina all the time offer High level of the Customer Service. They have very good culture of communication with customers. They are just simply friendly and warm.Although the administrators are absolutely opposite.1. For example, on the 26.05.2023 at 2.30pm 5 (!!!) administrators could not book my appointment. I asked them twice loudly. Nobody turned. What is the point to have 5 (!!!) administrators while they are not professional?2. Judy never turns her head to the customers. I was observing her during last 4 years. Why my + taxpayers money should go to this sort of Customer Service?3. She must be very good Role model" if other even new administrators now behave like she.Good Luck!!!"

Very clean practice, kind staff, and super quick! I’m having a hard time understanding where all the negative reviews are coming from?? Would recommend to anyone living in the CBD.