Unichem Dinsdale Pharmacy

I always use Dinsdale Pharmacy for all my medical requirements and prescriptions. Friendly, efficient staff, always ready to help with my inquires.

I’ve used this pharmacy for maybe two years, although this year it has become quite a mess. They’re just too busy now that they’re a “free” prescription pharmacy. It all went downhill after that. Often they required a few days to get meds ready, and didn’t get my repeats ready when I texted, and now I find out they’ve turned the text messaging system off entirely which I actually relied on since my med is only issued a month at a time. Perhaps they should be focusing on existing customers, not accepting new ones, if they’re so overwhelmed. I have maybe one more repeat and then I’ll be moving to a diff pharmacy.

My experience there was quite miserable. I had my prescription sent to them twice and in both times I had to visit them more than twice to get correct amount/ dose of medicine. It is a bunch of don’t care people who attend the patients there

Phoned on Tuesday to order blister packs. Told they would be ready Friday after explaining I would be away on the date they were due to be issued.I waited in a queue stretching to the door, only to be told the blister packs had not been done. I had to explain again what I had told the man on the phone. Staff member was rude and dismissive, with the pharmacist, who had been serving at the counter moments earlier, suddenly being snowed under" and "too busy." She may want to consider where she postitions herself before she has a laugh at a customer's expense.I have had ongoing issues when calling for prescriptions. Excuses have varied

I needed a prescription filled but since our medical centre was closed for the holidays I could not get it. I told the assistant at unichem I couldn't get a repeat because of the Xmas break,She said no problem as I am a regular customer and gave it on the condition that soon as the medical centre opens I get them to fax it to them.10/10 for a great team of workers.

There is always a problem with prescriptions and wait times are insane. Cant find prescription that was sent yesterday. Had to print it. Half hour wait? No thanks. Come back the next day. One person serving. More waiting. Take so long to find the package. Ah, it's in the area for big bags. Looks like there are 3 places to look, all organized by letter. Much digging through boxes. Honestly, I'll be going somewhere that charges and can get an easy pickup done in less than half an hour. Shame, because the people are great. They need a system. It's not hard.

I'm a 66 year old man who suffers with sporadic back pain. I went in to purchase Voltaren in the event this pain would wake me in the night as it sometimes did. The female pharmacist asked me if I was in pain at that moment. I answered 'no' and explained it was for when I would occasionally need it. She refused to sell it to me as I wasn't in pain whilst standing right there. I've never come across this ever in my 66 years. How totally ridiculous. Suffice to say I went somewhere else and made my purchase where the pharmacist was kind and considerate and actually engaged their brain instead of being disinterested and impervious to their customer. I'll never go there again.

This has been my pharmacy for many years but no longer. The new owners are incompetent with processing prescriptions. They have long queues with one front of shop assistant trying in vein to find prescriptions only to find they have not been processed. Most recently I have had to return twice to pick up my prescription, regardless of them calling to tell me that my prescription was ready, I was turned away and told I would have to wait an hour or come back. Phoning to say when to pick up repeats doesn't work, the system they use is obviously useless, but the customer seems to be always at fault even though they have followed the correct procedure. I could go on but am yet to try again for my prescription to be processed and then I no longer will be a customer.

I wouldn’t recommend using for passport photo’s especially for toddlers. They use a small room (like a closet) that made my son anxious. They also didn’t offer a stool to limit him being able to move about and they used a Sony cybershot like camera that produced a photo of terrible quality. They did offer to be able to show the receipt for a free re-take if the photo was declined but I didn’t use this because I just couldn’t trust that their little camera would be able to take a sufficient photo in conjunction with the room set up not aiding a toddler to stay still enough. I got the new photo done at Life Pharmacy in Chartwell which was accepted on the first attempt.

Wait times in the pharmacy of over an hour for prescriptions and incredibly poor customer service.They failed to give us the full prescription for the baby and we had to make three trips back to the pharmacy over 2 hours. As if people with a sick baby don't have enough to worry about.They provide free prescriptions because probably no one would pay them for this service.Unable to adequately manage their resourcing and completely unwilling to take any feedback about it.