ASB Cashel Mall Branch

Very poor customer service.

service is below average

0star for the asian lady who knows nothing, she required both of my passport and visa for activing my card which i only need to do it online or though my phone. 5 stars for the lady with curly hair . she is helpful and efficient. I really hope asb can provides proper training for new staffs.

Helpful staff and fast cash depositing facilities.

Up to the modern time services , with the high attention to the customer needs. Came over there with the mobile banking problem . After fixing it , got a set up for mobile paywave. Also got some changes on my saving account for a higher rate , and received many clever advices how to save money using banking overseas ! Very intelligent staff ! Thanks Sarah

It's more than 15mths since my partner & I found just how low that ASB as a merchant bank can sink to , when it comes to customer/client service goes. But bad feelings about a big corporate the likes of ASB are not easily erased and others need to know how. We began our experience with ASB more than 23 years ago...When we started out in business they were all over us like a rash, trying to be helpful....and they were. We had regular meetings with ASB staff...they visited us in the business we had, and we had a practical and useful relationship. I'm not exactly sure when it all started to go bad. Certainly they supported us during COVID , but it was when we decided to sell our business, pay back our mortgages and generally close off the operating company that it all went bad. At the time we had a healthy balance in our main trading account , and likewise in our savings account. Hence we mistakenly thought it would be a natural progression for us to close off the business credit card, and replace it with a normal" CC that we could continue to use

Waste of time go to the branch!! They ALWAYS say to you get all the information you need by the website. The can't print a single statement!!!

Very nice service and staff. Helped me out!!

AVERAGE CUSTOMER SERVICE , ASKED FOR 6 MONTHS STATEMENTS LADY SAID WE DONT DO IT I SAID I NEED THEM ANYHOW THEN SHE REPLIED WE CHARGE $5 FOR THAT LOL I WAS LIKE OK . PLUS I ASKED FOR BOTH PRINTOUT AND PDF FILES IN EMAIL BUT ONLY GIVEN PRINTOUT NO PDF .