Kmart Henderson

Check out assistant was so rude and mean to me and my children. I had to go home to find my card she scolded me told me they wouldn’t hold it. Looked at us like we were mud, made my 10year old cry because of how she spoke to us and treated us. I got back with my card waited to complain to supervisor. Confronted me and scolded me again saying she didn’t do anything wrong and her boss would do nothing this was in front of the customers when she saw me waiting for her boss. Was told by manager I would be called back regarding this. Staff member I complained about had laughed saying they wouldn’t do anything and I haven’t heard anything yet. Not happy and I have never been treated this way before. Nasty lady should just work in other departments

Always out of stock, stock not updated online, however phones are hardly answered so you don't find out till you get there.Staff were very unhelpful, no one knew where anything was or didn't bother to check stock. Was sent on a goose chase around the store before being told the item was not in stock even though it was in stock online. Very frustrating, made a trip from St Luke's because of this, waste of time, waste of gas, useless staff.

*Updated Review*Unfortunately I lowered my rating from 3 stars to 2 stars due to disappointment from my latest visit.I now believe I have the answer as to why the store always looks so untidy.While half of it is likely from customers that are so messy it leaves anyone witnessing their trail of destruction wondering the state of their home, the other mess is from customers that have had to seek out a PRICE CHECK scanner due to lack of pricing displayed for products. Almost every bay/aisle I saw only had 10% of less of the products with a price label and most of the labels had the wrong product that didn’t match the ticket. Customers are less likely to consider returning the product to where they found it when lack of pricing is the reason they had to remove it from its location.———————————————-I used to love shopping at this store for the past 10 years, however the last few months it’s seemed to fall further and further behind in customer service.Half the products do not have price labels on the shelf, almost every product that shows as in stock online is missing in store and doesn’t have a place or label to indicate it was ever physically in store to begin with.As a employee in a large hardware store I can’t help but wonder what is going on with management that there seems to be no improvement month after month.I really do hope things improve as I used to love Kmart especially as it is open till midnight.Refuse to give up on this place yet

Visited the store today. The fitting room was closed due to too many clothes that are not put back to its place apparently. Annoying. The girl sitting next to the room was on the phone instead of putting all the clothes together. However, many other staff working hard.

Visited kmart Henderson yesterday bought some long pants for my husband,they didn't fit so I went back to change them.Wasnt sure of the procedure so walked up to the lady on the till to ask her how I go about changing them,next minute this other woman in a different coloured top came up yelling get to the back of the queue,no pushing in won't be back.

Absolutely PATHETIC service from the staff on night shift!!!! We had come in and our keys got misplaced/taken and they refused to show us the security footage. I do not live in Auckland nor do I have family in Auckland so we had said we can not leave the premises but not a single staff member cared. I had asked if they could make an announcement over the speaker to see if anyone had the keys and they refused. I asked another staff member and she had gone back to the first staff member and they begun laughing. IT WAS NOT A LAUGHING MATTER!! we then had brought us an air mattress and a blanket to sleep on the back of our truck till the morning and figure out whee the keys went. The staff had left at 12pm and not one had asked if we were okay or needed any assistance. They had gathered together and we could hear and see them laughing pointing towards us. VERY VERY POOR SERVICE. No human decency what so ever!! Will never return nor spend a single dollar there again!!!

I won't even give it a star if there was a option. This happened on 15th july Bought a scooter for my niece when my Mrs told me this scooter is for 7 years plus when I was suppose to get 3 years scooter. When I went to get a refund the cashier questioned me how did I take the scooter out of store when it still has a security badge on it as I didn't even open the box. I showed them my receipt and told them I payed for it and didn't steal and the cashier lady told me we have to see if you are legit cause apparently the person in front forgot to take the security tag out and they accused me of picking a product from selves and trying to get refund. The manager was called a Indian lady who was so rude telling me that there security would have beeped when i took the item out with the tag so they are watching the security footage to see if iam a scammer. My kid was with me who was crying they didn't even bother and after waiting for so long the Manger the Indian lady came and told cashier this item is all good for refund and they didn't even bother to apologize for making me feel like a criminal infront of other customers. That's not all when processing the refund the cashier took my debit card from me saying she also has to do a check to see if it's legit. The cashier and the Manger needs some customer service skill. Pathetic service and not a single Apologies.

Always half empty shelves. Shows stock online then you go into the store and its not there. Staff too lazy to look into the storage room. Every time i go visit kmart its always untidy and never have enough stock. Then you see staff walking around doing jack all or chatting or being on their phones. The ones that are doing their actual jobs are the ones at the check outs. Sort it out

I just wanted to ask about an exchange in size if this store has the item that I was looking for but I've been calling them since yesterday and today, it just keepsringing and it will just go on for more than 30 minutes,I let it ring hoping someone would answer but unfortunately no. Don't know if something is wrong with their phone but it needs to be addressed. What if you go there and learned that they don't have the product that you're looking for. Having to go a long way for nothing.

Bit overpriced at times especially clothing, staff are lazy when I ask them to show me where to find something that I'm looking for in the store, They will just point and say over there . Instead of actually showing you because they can't be bothered walking. Or checking on the computer. They don't even answer the phone when you try to call them just to end up driving all the way to the store to discover that they don't even have what you need in stock . And if they do have it in stock they will advertise online that they don't have it , #FalseAdvertisingI like how it is open until 12pm . I still think The Warehouse has a better variety of electronics though.And it's dumb that they only have Laybuy available on a app , should be able to do it over the counter in my opinion. Like they have at The Warehouse