Shosha New Lynn

Bought a vape during level 4 lockdown which arrived out of working order. Rang store in level 3 and was told to bring it in and they'd sort it. I arrived and was greeted by a female worker whom refused to help me. When I inquired about the male worker I'd spoken to on the phone she said he was on a break. I told her I'd like a vape that reaches at least 80w and asked what they had available instore. There were no customers at that time yet she told me to have a look on their website instead of assisting me. At this stage I became frustrated and decided to wait for her colleague to return, a 45min wait I might add. I rang the 0800 number and informed them of my dilemma with my vape and that my local store was refusing to help. At 2pm the male worker returned and replaced one of my batteries as it was a dud. I'd asked the female staff member if I could purchase a new one and she told me they were out and couldn't order any until we went into level 2. The male worker had me sorted in less than 5min. Was absolutely furious at the laziness of this worker and lack of customer service support. I can't for the life of me understand why someone who clearly has no people skills or desire to help/ interact with customers would be in that job!

If I could give 0 stars I would. Wasted $20 on a disposable vape and came in to replace it the very next day and they can't do anything about it?! No replacement no nothing. The girl who sold it to me didn't advise me anything about testing it in store first . I'd avoid shosha altogether and find another vape store to go to. Bad business practice and ill be taking this further under consumer law!

I see after reading the reviews for this store. It is common for the female employee to be terribly rude. Went into the store to purchase vape juice. My daughter was asked for identification, I explained that she is my child and is not buying anything. She rudely demand to my child to get out ofthe store.. and told me next time I'll have to bring I'd also. I left the store without purchasing. As this awful woman was being rude to another customer. He had bought a vape only an hour earlier and she was telling him not my fault you don't know what you're doing. This woman is a disgrace to customer service"

I don't vape, but needed 18650 batteries for another device. The three stars are for the store being open late and actually having 18650 batteries. The customer service though was less than average. Eye contact is not their strong suit.

Worst customer experience ever had. Bought a vape and gave 3 months warranty as well. When I opened it was not working. Came back to shop for change product. But counter lady was saying I can’t change or get refund as it is opened. How come we checked product without open packing. Selling bad product. Share fault information and bad customer experience.

Always ID me every time but i do understand that not every employee can remember every customer, other than that very good store lovely products and always friendly staff

A smaller shop compared to others, but punches above its weight in service, this place never let me down if I needed some sweet shoosha

Bought two faulty coils and products within 3 months. They gave no compensation for this despite me having to return a few times.On that basis I rate it as poor customer service post product. Clearly don't value a regular customer.

1 star is even too much for this store. So angry and disappointed.Bought a vape (Palm Fit) with replacement pods. 4 days after purchasing the vape I needed to change the vape pod as it had ran out. For some reason the pod requires an adapter to go into the vape.I couldn’t get the adapter off the empty pod to put it onto the new pod.I tried everything. So I took it back into the store this morning.The guy and woman there really struggled and needed to use PLIARS, to get the adapter off.They tried a different adapter from another palm fit box. But it was the same.I said that this was not what I wanted as I don’t walk around with pliars and I simply could not change it myself.I asked if there was something they could do for me. No there is not. They were not willing to help me at all.They mentioned warranty only covers the ‘vape’ I said how about a refund for something that appears slightly faulty.Nope. They refused to do anything to keep me as a customer.I will never go back and will be telling the rest of my vaping friends and family who also shop there not to go back.I would rather support a company who cares about their customers. Not just money.

The service is wonderful as the staff know a lot about there products