Hugo Boss Christchurch

Such a shame that a sound label like BOSS has a poor return policy!My husband bought 2 shirts - $500 - he wasn’t happy with one of the shirts once he was home.We live out of town, a few weeks later we manage to get the shirt back to the shop and “assumed” we would be able to exchange for the value of the T-shirt $220 - we were told firstly we could not exchange after 5 days, but they decided as the T-shirt was in as new condition it would be ok - then told we could swap out for another t-shirt only .. the shirt I found suitable was $70 to swap out - leaving $150 of value behind..2023 and this is where customer service is..We are disappointed..

We shop regularly at Hugo Boss we were last in buying a few suits and had some shirts that needed tailoring.We had Kai looking after us he made the experience easy and enjoyable.Thank you

My partner and I shop at Hugo Boss and have experienced excellent customer service in all their stores in NZ and abroad. Our visit to Christchurch was no different. We were welcomed by Monica with a beautiful smile who asked us what we needed assistance with. Nathan also came to assist after serving other customers. A great store on Cashel St in Christchurch with superb team who are very helpful, polite & friendly. Good range of products & excellent customer service always makes shopping so much fun. Thank you Nathan and Monica for such wonderful service.

Hugo Boss in Cashel St Christchurch provided the most amazing experience. I have recently been travelling in Europe and the UK and have visited many Hugo Boss shops. However the customer experience provided by Nathan and the team was truly outstanding. Attentive, help and willing to go the extra mile. The selection was truly the best of all the shops I visited in my travels but the experience was exceptional especially by Nathan. Good on. You all and I’ll be back.

Top notch service once again. Love this place and what they have to offer always.Great service and friendly staff are part of the visit.thank you once again.

You won’t find a better store to visit in the whole of Christchurch! I love shopping here and have made several trips over the last year. I've always walked out the door feeling valued and like I’ve had a personalised shopping experience.The team are always outstanding! Pleasant, enjoyable, and very friendly to deal with, and they're very knowledgeable on their great range and can help you find what you're looking for. They can even help you when you don’t know what you’re looking for like me!You can always tell a great store by how they deal with problems, and this was highlighted to me by the way they handled a recent issue I raised. The product wasn’t faulty, but I went in to ask for advice on the issue with the product I thought was occurring, and rather than just correcting me, they gave me advice and store credit towards a new product! This small act went above and beyond what I expected and made me feel genuinely valued as a customer.Esther and Nathan are wonderful! I regularly deal with Nathan who’s excellent – it’s great having someone who is attentive, knows what you like and what looks good on you, and provides fantastic advice based on that.5-star service from Esther, Nathan, and the team, and hope to keep seeing them for many years to come. Can highly recommend a visit to see them!

I recently visited Hugo Boss in Christchurch and was thoroughly impressed with the store's selection and the quality of its products. The staff were attentive, knowledgeable, and helpful, and made the shopping experience a pleasure. The store has a great selection of stylish and high-quality clothing, accessories, and fragrances. The prices are on the higher side, but they are well worth it for the quality of the products. Overall, I highly recommend Hugo Boss for anyone looking for high-end men's fashion.

I am a regular at Hugo Boss. Every time when I go there, Kai look after me very well.Thank you for great service Kai.

Kai @ Hugo Boss Christchurch provides excellent customer service, knows what styles I like and gives great advice. Definitely a great shopping experience!

Wonderful experience here, and Esther went above and beyond the call of duty! She was fantastic, patient, and knowledgeable.