CurtainStudio Botany
78 Reviews
- Friday9 AM–5 PM
- Saturday9 AM–5 PM
- Sunday10 AM–5 PM
- Monday9 AM–5 PM
- Tuesday9 AM–5 PM
- Wednesday9 AM–5 PM
- Thursday9 AM–5 PM
About the Business
CurtainStudio | Home - CurtainStudio | At CurtainStudio we are passionate about helping our customers create a beautiful home and expressing their style through a choice of affordable and quality readymade curtains and custom curtains, readymade blinds and custom blinds, shutters and coordinated soft furnishings. We have retail stores and showrooms nationwide, an online store and an expert team of in-home Design Consultants. You can book a free measure and quote on our website. We are able to offer a range of options that suit yo Our commitment is simple... to be the experts in curtains and blinds. We offer both Readymade and Custom Made products of superior quality and great value, with innovative solutions to reflect your individual style and taste. Our inspiration is passion for design... and comes from being up to date with the latest international trends and fashions as well as having the experience to coordinate both classic and contemporary designs. Our service is second to none... and offers you the ease of shopping in-store with expert and friendly advice, in-home with one of our talented design consultants or online for a quick and easy shopping experience, delivered straight to your door. We’ll help you create a look you’ll love!
Contacts
Website
Call Us
+6492733800
The Hub 451 Ti Rakau Drive, Golflands, Auckland 2013
Hours
- Friday9 AM–5 PM
- Saturday9 AM–5 PM
- Sunday10 AM–5 PM
- Monday9 AM–5 PM
- Tuesday9 AM–5 PM
- Wednesday9 AM–5 PM
- Thursday9 AM–5 PM
Features
- Wheelchair-accessible car park
- Wheelchair-accessible entrance
- Debit cards
- NFC mobile payments
- Credit cards
- Delivery
- In-store shopping
Recommended Reviews
Gosia Gryniewicz
12.10.2023
CurtainStudio Botany
I wanted to replace the curtains which started pilling off after one and a half years from purchase. The shop assistant refused to accept my request. Manager was not available and no one was able to tell me when manager is back in the shop.The curtains are not suitable for hanging anymore. Do not buy from them.
Volt One
29.09.2023
CurtainStudio Botany
Absolute worst experience with curtain studio. Sent my order to the wrong store, TWICE. My design consultant clearly wrote on the order for my curtains to be sent to my local store for pickup, and sent follow up reminder emails to head office, but still these were sent to a store 30 minutes away. They would not correct this mistake and transfer my orders to my local store, and had the audacity to request further payment for shipping fees if I wished to pick up from the store I had originally agreed on.In addition to the above, the readymade linings in my order was not provided to me on pickup. The store told me that whoever dispatched the order did not send these, so they could not provide me with the linings. Even though these were directly off the shelf items, I was not allowed to grab these due to 'internal process', which is absurd.Repeated mistakes from curtain studio with zero acknowledgement, and no one takes responsibility. Physical stores will refuse to address any issues with your orders which go through consultants. There is an expectation that the customer should to go out of their way to fix the problems caused by their head office/dispatch staff, worst customer service ever.
Lu Taylor
22.09.2023
CurtainStudio Botany
The customer service is terrible so I strongly suggest going elsewhere (next door to the other curtain company). THEY made a mistake on my order but I had to endure a number of argumentative conversations on the mistake was my fault and I should have checked the order." The first set of curtains were incorrectly made with the headings falling on an exaggerated crooked angle.After fixing their mistakes I am happy with the curtains and the price was reasonable. The two free pillows was nice but doesn't make up for the bad service and time wasted. Lauren was rude and the manager refused to return my call.Seriously your staff need basic customer service training and no I won't be emailing marketing as clearly they haven't address the issues at this store.PS Carpet Court owns Curtain Studio. We have just carpeted our house and ruled out using Carpet Court because of this incident."
Megan Durrant
15.09.2023
CurtainStudio Botany
Incredibly impressed with this store. The staff are very knowledgeable and now with carpet court added in as well you get all your home needs in one. Fabulous store and team.
K Radovanovich
01.09.2023
CurtainStudio Botany
Ordered a house lot of blinds/curtains for a rental property. After install found out from tenants that some were missing. No communication whatsoever from the sales consultant. Finally after another 5 weeks of frustrating emails/phone calls to head office they finally went to complete the job. They had made a mistake with the initial order and we ended up with one blind and one set of curtains in a room that was supposed to have just curtains. Finally got the missing blinds in another bedroom. Not worth the grief chasing up again. Customer service from the sales consultant/head office was seriously lacking and they were terrible to deal with. They don’t care because you pay them up front. Buyer beware!
Fiona Kenworthy
31.08.2023
CurtainStudio Botany
We had our installation booked and cancelled on us 3x. Then the curtains/blinds were installed (and yes - they do smell++ of chemicals). They hadn't been measured correctly so one of the blinds was taken away again. It's been over a month, with several more cancellations yet again & poor communication around it. We were expecting them again today so working from home - And they just cancelled yet again. Not worth the hassle.Also bought the wrong curtain hooks and when we asked to swap them were refused as it was outside the 7-day period. After spending thousands with them it seemed a bit unfair.Our consultant Anna was lovely, organised, gave great advice & stayed in touch - Only redeeming factor.Update: Blind was installed yesterday, so job's now complete
jaistar83
12.08.2023
CurtainStudio Botany
This review is for the fantastic service I received from Jamie.I went into the store feeling distressed as I had recently moved into a new house and needed curtains for all the rooms and living space.I told Jamie exactly what I needed and what look I was going for. Following her advice, I walked away with double tracks, sheers and curtains.After leaving the store that day, I felt the service Jamie provided was excellent as she listened to me carefully and made several other recommendations.The end result is what I ad expcted, and I'm satisfied with the quality of the products. I highly recommend this store for curtains.
Alana Coffey
25.07.2023
CurtainStudio Botany
Sold faulty product that had already been returned and resealed. Refuse to refund under consumers guarantee act. Staff unable to do anything and have to wait for manager who seems to always be off work. Avoid and go elsewhere, check other 1 star reviews here - there are enough of them.
James
20.07.2023
CurtainStudio Botany
Terrible customer service, the staff ignored my concern of my pregnant wife reaching a blind control chain that is over 2m high(stairway window), and advised me even she could reach. not going to that Botany Down branch ever.Also found out despite so many one star review and apology replies from curtain studio, nothing seems changed.
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The Hub 451 Ti Rakau Drive, Golflands, Auckland 2013
CurtainStudio Botany