Bath & Tile Ltd

Absolutely terrible experience with this company. After posting the review below, the owner reached out to help, asked for 2 days to resolve the problem. I agreed to remove the review while he tried to fix the problem. After 24 hours I followed up and asked for an update, he said he was waiting on others to get back to him. After 48 hours, I told him I would re-post this negative review of his company's poor customer service.Original review:I visited their show room in Manukau to pick up a replacement seat for a toilet that was installed new only 2 years ago. Firstly the showroom was unattended, with 3 computers logged in and running their sales software.. I waited for 10 minutes before phoning the store, which rang and rang and rang and eventually someone came out to answer it. I had the old seat with me, asked if they could sell me a replacement, was told no, we don't have that model any more. Asked if a newer model would fit, was told they're a standard size. Tried my seat on their showroom and found it was a compatible size. Asked if they could sell me the current model seat, and the staff member checked stock and said the computer shows they have two in stock, but she would need to check with the storeman. She phoned the store and sat waiting for them to answer for about 20 minutes, then asked me for my details and said would get back to me the next day. Next day I get a text saying they don't have them in stock. Asked them to confirm they don't have the current model seats in stock. They advised they only sell the whole toilet, not the seats separately. Even though I had been given a price on the seat alone, said they can't do it.Ended up going to Bunnings and getting a compatible replacement almost the same.

Very helpful staff. Good opening hours. Wide range of products and a great catalogue of goods to choose from. Staff I dealt with seemed very knowledgeable about their product.There is a nice showroom upstairs to help you choose products

Had a really good experience. Bought tiles and all necessary things for new bathroom for my investment property. Staff are very helpful and knowledgeable with the products and help me to choose the right one. Very happy with the service provided and delivered on time. Excellent job guys. Keep it up

Pre sale service was good. A bit overwhelming, but thank you for your patience and help.Unfortunately the after purchase service could have been much much better.Issues were finally solved though almost 3 weeks of chasing up.Will do dealings again but will make sure we collect and check all items we order.

I had to come several times to pick up my order although they gave me a specific date and time to come and collect but I when I came there twice the products had still not arrived. I should have been informed about the delay so not wasting my time.Also be sure about your decision before you purchase because they always happily welcome when you come into their store to buy stuff but they are not when you want to return and get refund. If you want to return anything they will charge 30% from the price. I have never experienced this anywhere. This is ridiculous and too much while you can always do that in any other stores for free of charge.

had a good experience here. Bought tiles and vanity from here and girls were able to assist. Prices are constantly on special. got my shower and toilet tiles etc from here

I am so pleased with the service and care provided by Sukhraj, Ankit and the team and am very happy with our new shower. There was an unforeseen issue with one of the parts and Ankit especially worked tirelessly until he found the right part and install solution when I am sure most people would have given up, especially given it was a relatively small job. I cannot thank him enough! Great prices, friendly and professional, I highly recommend Bath & Tile. Keep up the good work team!

I got very bad experience in this shop. I returned 3 boxes of tile 13 days ago until now haven't get the refund.Also they make mistakes send the wrong tile and ask me pay extra 80$ without invoice.They forgot to deliver the popup I should cost One hour to pick up by myself.

Pre sales very friendly however posr sales and service hopeless. The sales manager doesn't understand his sales obligation. Such a pathetic service. Will never buy anything from this company neither recommend anyone

another great experience with Bath & Tile shop! A few years back, we bought a great deal of products from them for our renovation, and now I needed hinges to fix the door of vanity. One of our tenants broke it and they were extremely helpful and I got what I wanted. Sharp and easy! Thank you again!