Bras N Things Chartwell

Terrible customer service today at Bras and things chartwell. No greeting and no smile when I arrived. No one checked on me to see if I was okay or needed help with any sizing in the changing room. The two girls working there were obviously too busy chatting with each other to notice if any customers entered. The maori/pacific islander bigger size woman that was a manager at the base was there which I'm surprised she still has a job as she was always so rude and used to drive the customers away before. Not to mention she doesnt even make an effort in how she looks when she works. Always looking unpresentable with messy hair and clothes and a grumpy face. I remember asking for her help many times before and instead of a friendly smile it would get a rude can't be bothered no".Was ready to spend $300+ today which i used to spend every few weeks but obviously with workers like that especially the bigger one you will be losing lots of customers as that's the feedback I got from one of the other workers a few weeks ago that many other customers had complained about her. Hoping this feedback will actually make you change the way you hire you're staff and how staff treat customers"

Another brilliant buying expience today. Staff were great, friendly, knowledgeable & very helpful.

One star is too generous, I had a really bad experience at 21 April 2022 1400pm, the staff was so unfriendly and so rude to my one year old. You staff pushed the customers away. How about make a flag with toddlers are not welcome. So stupid!!!

Excellent shop, wonderful service & lingerie

I have been going to this store for years but in the last 3 months I visited twice to be met with the most appalling customer service by the same staff member. Will not be returning.

I have brought my bras from here for the last five years and referred family and friends here. I have brought gift vouchers every xmas and my partner has brought them forme. But today the attitude of staff, 1 in particular was so bad i wont be back. When i commented to my husband he said he had the same attitude when he got my gift voucher. SO SAD.

Really friendly and helpful staffed who go beyond and above to help a guy buy his wife a couple bras, great selection of items and place is nice and clean