White Cross Ascot 24/7

Normally very good here can be a bit of a wait though but they seriously need to toughen up on their mask policy as several people without masks or wearing masks just around their chin. As a person with a low immunity and other health issues this isnt good to see. Dont know also why several patients need to have several people with them taking up chairs that patients waiting should be using.

I took my 18 month son who had high fever. Even though the nurse or any staff would not put any urgency on it. Why call it urgent care".We waited more than 5 hours with a baby who had high fever. Hopeless service. Worst in nz. The indian receptionist was very rude and busy gossiping with her colleagues... either upgrade your staff or add more doctors. The whole team needs a change over."

If you really have an emergency please still consider other options. Long wait with my 3 years old child and then doctor wasn't really friendly. We were just another patient to get rid for the. . I'll definitely think twice before going there for any medical issue

Finally seen by Doctor and he was really nice and would get 5 stars from me. Sadly the waiting time is unacceptable and reception staff is unfriendly.

Dr. Chaudhry not recommended, we went to urgent care at around 6pm and waited till 7.30pm to meet him. He gave the least attention, didn't listen to the patient history properly, recorded incorrect information and gave wrong medicines. Take extra care when you visit him, he is very distracted and no attention towards patient.

1 Star and that is being generous. Prepare to wait….nothing happens fast here. After waiting 4 hours we’re told to go to Auckland Hospital. Absolutely shameful how they waste people’s time.

I would have been better off taking my little sister to hospital. She has asthma and was struggling with breathing and she was triaged and told there were 4 people ahead of us to see the doctor at 8.15pm. I reiterated to the receptionist that her breathing was worsening at 11.10pm and then again at 12am. We were eventually seen at 2.15am by the doctor. We were the last people seen of our cohort with at least 9 people seen before us- even other patients who came after us apologised for being seen earlier, even tho it very obviously wasn’t their fault. By the time we were seen, my sister’s breathing was incredibly wheezy, the ventolin she was given made very little difference (we told both the doctor and the nurse she had been using her ventolin inhaler to no success) & ran to the bathroom for 2minutes to have a coughing fit. The doctor was adamant he would see her after the next patient while she was finishing up in the bathroom. I had to insist she would be seen now (she was out about 20 seconds later anyway). We have a lot more information about the experience and have sought the advice of other doctors to file an HDC complaint. If you are seeking urgent care, or suffer from breathing problems, we would recommend going anywhere else, the hospital would probably even provide faster service. I never write reviews, but I was astounded by the service we received and the ‘care’ we received by Dr Schneibel. I feel for any healthcare worker who is under a huge amount of stress at the moment, but by all accounts, this treatment was beyond the pail.

They should remove the words urgent care" in the title as you have to wait for ages every single time. Also not sure why we came before at least 10 people but was called last. Doctor was not helpful

Terible experience every single time. Waiting time is never-ending, and after 5 hours to see a doctor, they tell you the nurse supposed to send us for X-ray, and then they sent you to akl hospital because during the 5h waiting time, the radiologist left. Well done !!! Probs another 5h there soon to get stiched up.