Terra Cat

Temporary employee. I was treated really well and enjoyed my time here.

Big yella

Great service

Good friendly people great machines

Terra Cat had our excavator since Thursday late arvo, the job was to fix a couple issues under Warranty. We had no contact or updates from Terra at all. Tried contacting them on Saturday morning with no answer. Followed up on Monday morning urgently needing our excavator back to which we found out they hadn't even looked at one of the issues. Keep in mind these are all jobs they are telling us would only take a couple hours each. Like most businesses that buy and use machinery, it's a tool and integral part of your business and without that tool its costing the business. The worst part for us is the lack of communication. It's a real shame and disappointing as I know when we first purchased our Cat excavator we thought we were buying a great quality machine, but their is some poor quality parts on this machine that have failed numerous times in the short period we have owned it without a proper fix to the problem. The warranty repairs and service has been a real let down for us. I will say I believe there was better communication prior when the business was formally known as Goughs we were dealing with different people at that time and they were happy to answer calls.

Where only the best machinery comes from and is serviced.

They didn't have the cat phone I was looking for, but did try to find a dealer that might have it, and gave me some good tips

Great business always ready to assist with problems and really friendly and helpful get things fixed promptly so you can get back to work.

Good service in the parts dept.