House of Travel - High Street Lanes

Princess helped us plan our trip to Hawaii and Maui. She nailed the accommodation brief and we ended up with fantastic accommodation in Waikiki with beach front views right in the heart of the beach. Wailea Resort on Maui was perfect with a range of relaxing options, beach walks, turtles near the shore, and an epic water slide.Princess also helped us with a number of Tours including Pearl Harbour and Snorkelling to Molokini Crater and Turtle Town. Both were fantastic and highly recommend.Our request for a Jeep Wrangler was also a bonus. The whole trip ran smoothly thanks for the incredible planning and organising by Princess. Thanks for an incredible holiday.

We dealt with Nigel, he was very efficient and the most helpful travel agent we have had. I'm 65 have traveled the world several times and used quite a few different travel agents over the years, but I was genuinely impressed with Nigel for his quick and efficient manner in dealing with what I requested. I would definitely recommend using his skills if you are thinking of traveling overseas most helpful.

Mia Gamble was my agent and she truly is a larger than life character. She did ABSOLUTELY EVERYTHING to help me and my young boy have the time of our lives together in Fiji. Her communication was above and beyond. We got a great deal and as a solo dad on this trip I felt like I was in the best possible hands having Mia organise the majority of our trip so effortlessly and offered great suggestions and information when I had questions. Highly recommend Mia and I'll be using her again for the next adventure! Love you forever Mia Gamble! - Jayadev

Kristen is a gem! She listened to exactly what I needed and provided a perfect solution. Fantastic communication skills - I was kept up to date with everything and she took the time to make sure my holiday went well on my returnEverything Kristen organised went to plan without any hiccups.I think she also found fantastic pricing for our trip too.10/10 I will definitely have Kristen arrange my next trip!

Princess at HOT was great to work with. She patiently listened to our requests and worked hard on our behalf to get the flights that we wanted. I would highly recommend this service, we are going forward with confidence and look forward to travelling.

Torin has been wonderful to deal with. With him, I’ve planned a museum/history trip renting a Tesla and driving across California/Nevada/Arizona, flying into Washington DC, and a train to New York City. Then visiting a friend in London, a friend taking me all across Ireland, and a stop in Singapore on the way home.I had gotten the run around from another travel agent, with long periods waiting for them to reply, or send updates. I was sick of waiting, asking for updates….and then being subsequently forgotten about. House of Travel High Street Lanes came highly recommended, so I gave them a chance. I’m glad I did!Torin was glad to book an initial appointment. I since had two further face to face catch-ups, and all the way through he has stayed in touch by email.I feel Torin listened to my travel plans, and took my interests into account. Some of his hotel knowledge in particular has been fantastic. He has situated me near hidden gems that showed he’d really listened to my ideas and hobbies. One particular example, choosing New York City’s Moxy Hotel near Time Square. It is not only close to many places a NYC visitor would enjoy, but also very near the hotel where inventor Nikola Tesla passed away. It’s a historic spot for nerds like myself :-)Torin knows a lot about aviation history, and I feel he really “gets” both his industry, and what an overseas traveller is looking for.Thank you Torin, you’ve been a great mate helping with my dream holiday :-)

Nigel has consistently gone above and beyond to get our bookings right. Although the travel industry is incredibly busy at the moment, and our itineraries have been anything but straightforward, he has always come up trumps. Nothing seems to stress him out - at least on the outside - and it has been our great pleasure to work with him. A wholehearted recommendation from us.Thank you.

Awesome service from a dedicated team at High Street. Thanks to Princess and her colleagues for going the extra mile in securing us great flights and accommodation. The detail was important and that matter to them too, ensuring we had the location that suited us at the right budget. The extras they negotiated for us was greatly appreciated.

I honestly cannot speak highly enough of Sarah and the team at HOT High Street Lane and would absolutely recommend her for any future travel plans that you might have.I have used Sarah numerous times over the years for both work and personal trips and she is an absolute godsend!! Everything is just so easy and super-efficient – there is no way I would go back to the stress of trying to arrange things myself!A great human, Sarah really listens to what you want. With her wealth of experience & knowledge, she tailors and delivers a package with the best possible prices that far exceed expectations.Thank you Sarah!

We've been working with Sarah for a couple of weeks to plan a big overseas trip, and she has been incredibly effective: listening carefully to our needs; making adjustments where requested; very quick responses; and mindful of our budget requirements. And now it's locked and loaded, and we can start planning the middle bit! Wonderful experience so far. No stress, clear communication, and infinite patience.