Unichem Grey Street Pharmacy

They are closed from 12.30 to 1.00 at midday. So don't plan on getting anything from them in your lunch break.

Very poor customer serviceBeen going there heapsWill not go back after todayBrought wrong size Band-AidsAnd asked them to please swapFor smaller as I had brought huge onesAnd hadn't used at all and they said noSo I told her to keep the Nearly 20.. dollarBand-Aids and walked out

Friendly service and good recommendations by staff. Helpful ladies at the counter when I needed assistance finding certain products within the store. Would come again!

Firstly the shop assistant around 5pm on Tuesday the 10th was very helpful with prompt customer service skills!However shocked and dissapointed by the way 2 technicians handled my request. There were atleast 4 people in the dispensary area and not 1 if them seemed to know what to do15mins in and I was asked confronting questions in a public area and questioned about why I needed what was prescribed and what it was for - Breach of patient's rights!I felt like I was being accused of something or like the whole thing was a huge inconvenience for them. I asked them for my script back because all I kept receiving were excuses.What I did not appreciate was them trying to make it my problem that they did not know how to do their jobs instead of offering me a solution then being charged for a script and only receiving 1 tablet.The only reason the Dr managed to get in touch with you today was because I needed to call them at 8.30am this morning advising them that they need to contact you because there was an issue and I was in pain.

We booked online and got a confirmation email for an first time ear piercing for our 6 year old, when we go there after all the young ones excitement they just dismissed us and sent us to a tattoo pallor up the road. No apology nothing

Always friendly service from very patient staff who are happy to provide advice

Tracey who works here knows her stuff. She remembers customer names. She does research so can honestly tell you what is evidenced to help. Awesome place.

I always get good service. They go out of their way to track down what you want. My favorite lipstick had been discontinued, so they tracked down the last 3 for me - very happy!

I wrongly bought 2 over the counter regular Mentholatum Deep Heat ointment instead of Night version of it just before the close of day (precisely 4:58pm). I took it back the next morning before 9:30AM for a replacement, but the owner lady insisted the temperature might have changed since I took it away compared to their shop's temperature. So she denied any form of customer service, not even a courtesy empathy! She went further to say she and her husband are the owners of the shop and no one else to complain to despite the products is just about $20. I felt that's a POOR service under a disguise of medicine storage policy she was claiming :(

This pharmacy is the best in Hamilton if you want knowledgeable and genuine advice based on their knowledge of the various treatments. I get vaccinations for flu and covid here also because of their professionalism, knowledge and skills. I’ve seen that they value their customers. I drive past other pharmacies to come to Grey st pharmacy. Cool people!