Steam 'n' Dry (West)

I had Steam n Dry Carpet Cleaning out today and they did a fantastic job, carpets are clean and smell great. They texted when they were heading out and arrived on time. Philip and Steve did a thorough job and were very polite and friendly. I am very pleased with their service and will recommend to friends looking for a carpet cleaning. Thanks guys!

Very knowledgeable about carpets, stains and what home remedies to use. I'll be calling again in the future. I'm sure!

The cleaning result was fine. The technician was fine.BUT I had a bunch of disappointments along the way, mainly because of the false advertising, which led to it being an unsettling and stressful experience.The steam-n-dry website says that that it has a 10 step process, when actually the technician only did two of those steps, and was unaware of the other steps until I showed him them on the website. (More below).The website also says that it takes 1-6 hours to dry. But in our house, in summer, with all the windows and doors open, it took about 30 hours to dry.Here is the process they said they'd follow, from their website menu option carpet cleaning > carpet cleaning service:The Process1. Inspect your carpets to ensure the best cleaners method also results.2. Treat spots and also carry out stain removal as necessary.3. Dry Vacuum.4. Superior Truck mounted steam machines, remove the cleaner solution, and soil. Leaving carpet as dry as possible – including flood clean up drying to Auckland Council guidelines.5. Move furniture as required6. Rake carpeting piles up after the cleaner to align fibres for even appearance.7. Re-treat spots, stain removal when necessary.8. Apply Teflon stain protection (when requested) too.9. We don’t move large, heavy furniture.10. Also, placing coasters under furniture legs to protect carpets during the drying process.What happened: the technician came in with his steam cleaner and immediately started connecting it up (no inspections or anything like that). I said - what about the vacuuming? He said we ask the customer to do it". I said "no

These guys are awesome! They did a great job with my carpeted house. Will use again.