Waitemata Endoscopy

Caring, professional staff; right from the reception, to nurses and the specialists. Modern facilities, equipment and amenities.

What a lovely bunch of medical professionals. They all make the task alot easier and it's lovely to hear the banter between them all. It's nice to see a team that works so well together - even a power cut doesn't faze them

From appointment set up to reception to assessment to procedure to post procedural care, I felt so well looked after by all. A written report was given to me before I left, along with breakfast and coffee! Their compassion and empathy in the midst of an incredibly busy load is EXCEPTIONAL

From the moment I stepped through the doors I was so impressed with every single person I encountered - I felt so cared for and understood. They all made a nerve racking experience as comfortable as possible. Special thanks to Dr Ali Jafer, a true expert that works with kindness and compassion.

Nursing staff were great during and POST procedure but definitely lacking in Patient pre-procedure care. 20 minutes wait after appointment time in reception. No explanation. Put in to private cubicle with own bathroom after nurse did Obs.2 hard chairs to wait on. Curtain closed on Me. 2 hours later no-one had come in to check on me. Now almost 3 hours past appointment start. I had to go out and find out what was going on. To be told oh,we are running behind.No Nurse or other staff came in to see if all was well, did I need a blanket to keep warm. No notification of delay. Conflicting information given about end of procedure time. Cold and uncomfortable waiting area.This definitely needs to be re addressed. Would hate to be an elderly person waiting that long on those chairs.Pre Procedure Patient care needs to be addressed.

Thank you to the awesome team at Waitemata Endoscopy for your 5 star treatment and service! The entire experience was very professional, efficient and easy, from the initial phone call to schedule my appointment, to the comprehensive information received via courier, to the reception staff, intake nurse, the specialist and the assisting nurses. I attended the West Auckland clinic, and was very impressed with the ease of parking, the brand new building and wowza, what a delish chicken wrap to dig into after not eating food for almost 24 hours! Highly recommended, thank you one and all, looking forward to returning in 5 years time!

Absolutely exemplary service. The Dr was absolutely brilliant along with the Nurses. Adra and Liv went above and beyond to ensure that my experience was pleasant. A highly professional service right across the board. Thank you so very much for your compassion and empathy.

I went for a procedure today and suffer from anxiety so wasn't having a great day until I actually got there and was greeted warmly and professionally. The nurses were caring and took care of me so well. Met the doctor who was also very caring and allowed me time to explain my issues and concerns. The procedure itself couldn't have been made more comfortable. The post-procedure care was excellent and the plunger of coffee and delicious chicken wrap were very welcome after all the prep and fasting. Top notch service at this clinic.

Friendly team right from reception to theatre, operating with calm efficiency and respect. The prep work a patient does prior to procedure has to be the only onerous activity...do that well and the rest is a pleasant experience.