Affordable Caravans

Easy to get on with plus lots of parts great place to visit we recommend to all nzmca members

Called in to get some replacement parts for our caravan Saturday morning. The guy that served us was absolutely awesome. Nothing was a problem and when we explained that when we don't use the van for a few weeks the pump in the toilet seizes up and asked if he had a solution he gave us a replacement pump at no cost !! Thank you Affordable Caravans we really appreciate your customer service and will be recommending you to all.

I highly recommend Affordable Caravans! I have bought parts off their website twice, and both times the parts arrived very quickly and was exactly what I ordered, and was packaged well. When I have phoned with a query, before I ordered, the lady who answers the phone is really helpful and cheerful. Totally recommend this company.

I am absolutely thrilled with my purchase there this weekend. The team at AC were so friendly, organised and professional. Brian was very efficient in going through all the details I needed to know before I drove away for my 2 hour trip home. Nothing was a hassle to him. I would totally recommend Affordable Caravans!

Wow! The amazing customer service of this company is second to none. We have had on going issues with looking for a part and Mandy followed this up and rang me back all within a couple of hours. The other company we were dealing with still haven’t phoned back and that’s been well over a month!! Highly recommend these lovely people. Thank you so much for your help.

Great look at tiny houseBut poor service and no call back from leaving my ph 6 months ago

I would recommend when anyone buys a second hand caravan to bring a ladder to look at the roof especially by the skylight. The caravan I purchased about two years ago at this business had obviously fixed a leak by applying a coat of sealant on top of a preexisting one, resulting in major leakage about two years later, very disappointing to find a job not done properly. When contacting Affordable caravans they very politely let you know that the warranty has expired and they’re too busy to fix it... I choose to buy my caravan via a business and not privately thinking I could trust them and it meant some kind of safety; finding out now it wasn’t the best choice I made.A business obviously interested to import and fix faulty caravans cheaply. Just talked to another of your customers who had exactly the same experience, luckily for him the leak by the skylight appeared within the warranty period and the caravan was returned

Took my faulty fridge light unit into Affordable who supplied a replacement. Plugged it in, didn't work. Called a serviceman. He had the same issue. He noted that the supplied unit had four wires into the plug rather than two on the original. He was able to repair original part. Took new unit back. Affordable refused to refund. They claimed an unseen service person said it was fine. I've bought a bit of gear off them over the years but won't be back.

Bought a caravan awning a bit last minute in lead up to xmas. The person I spoke to there on the phone said it 'should' be ok on our caravan. When we went in to get it there were signs indicating that there was a restocking fee of $250 for awnings, suggesting that they did accept returns. We tried it over christmas vacation and it was not at all a good fit for our caravan. They refused our request to return it. We were told that the restocking fee applied to awnings that had been purchased but not used at all! We were very disappointed to then find that the awning we paid $1200 for at Affordable Caravans was available at another Christchurch outlet for $900 (regular price) so we were unable to sell it for anything close to what we paid for it, in spite of it being in near new condition. Don't make our mistakes and shop around!

Great friendly and very helpful service from spares department.