Sunset Road Family Doctors

The worst experience in my life and the worst service attitude are completely unreasonable. Because the emergency meeting did not receive a doctor's consultation but need to pay a consultation fee. During the communication process, the receptionist even hang up my phone. Can't believe it! ! !

I met a couple of doc's here before and I was skeptical, until I met doctor Meg Thomson!She gave me quick actions on my pain and was so considerate as well.I know it's really hard to see your gp these days but if I have to wait anyways, I would love to wait to see her in the future when I have any problems.

I am so shocked and hurt that after making a new patient appointment each for myself and my husband, and then both taking time off work to visit, when we arrived we were told that there was no appointment booked in for us. I showed the receptionist the time and date I called and confirmed I was at the right doctors clinic. The receptionist at the time did offer one of us an appointment later in the day but we wanted to be seen together. I am so upset as I wanted to talk about my health after my mum died two weeks ago. I am making this review so hopefully the manager can find out that at least one receptionist is not booking appointments after she says so. I can provide the date and time but will never go here again. I can't believe this painful experience.

I have been a patient at this practise for many years and have always enjoyed the treatment I have been given. The receptionists are friendly and the nurses and doctors are personal and do not watch the clock like I have experienced in Europe. I know this means that they might not always run exactly on time but it also means that they have your interest at heart and that is what I would like to expect from a doctor. Keep up the great work.

It's taken me a long time to find a practise I like after moving. I have four teenagers and they each go to see different doctors. These doctors have taken the time to talk with us during the consultations we've had and we have had excellent experiences at this practice.

I ended up coming to this clinic because they were the only ones I phoned that could fit me in on the same day, I've now been a patient here for a few years and they are the best doctors that I have been to. I have seen a few of their doctors and one of their nurses and they were all so helpful and kind. The reception staff are also lovely.

Only have one star because 0 isn’t an option. My nana was in today she has terminal cancer and Is dealing with a range of symptoms that has come with the whole ordeal. She had a booking for 10am had to wait till 10.30 to be seen because another patient was late. We were there to talk about blood test her sore throat and persistent cough and one or two other item when we got in the appointment last 10 minutes at the most a lady Tina sorted the paperwork for the blood test to be done briefly went over the cough then brought up a heart condition that never been mentioned before then when we asked about the heart condition and a few other symptoms we were told only two symptoms per appointment and we will need to make another for next week. My nan has left this place upset and a bit confused with why she can’t get the help required and some how with less info than going in. For someone with limited time already be told to come back a bit ridiculous. I personally feel a standard wasn’t meet today.

Been here over 1 year and always have good experiences until today.Booked at 2pm with Dr Heather Murray , arrived on time but sat there waited for 35 minuets, finally I can see her but I feel she just want to finish her work ASAP. She talked fast, checked fast, printed fast, which hints that she is busy , no more questions should be asked. How careless a doctor can be? ?I went into her office at 2:35, she sent me out to check out @ 2:44, bad experience!Update on 16/04/2019The reception are used to be 2 polite nice girls, now changed to 1 old woman and 1 middle age woman, they enjoyed chatting but ignoring patients. have decided to quite this clinic.

I've been a patient at this practice for many years now and I have always had great experiences from the team there.From the receptionists, Nurses and Doctors, I've always had professional and friendly treatment; not always on time, but when it's my turn I feel the doctors are never pressured for time and I never feel hurried.They are a pleasure to visit.

Excellent practice - Reception staff are warm, welcoming and friendly.It is a very busy clinic and they do their best to accommodate you with an appointment when required. Doctors and nurses are very professional, caring and knowledgeable. They listened well to my concerns and took prompt action (was admitted to hospital for further tests) highly recommend this clinic