Lucky Rentals - Christchurch Airport

After convincing myself I had made a massive mistake after reading the negative reviews, we arrived in Christchurch with very low expectations.We were met with a really friendly, helpful team at the counter. They honestly couldn't be more helpful.Now about the van. We got a lucky rover". Yes it is an ex-jucy and has done over 400

The staff was friendly but the van was awful. Very old and outdated. The passenger mirror would flop down after hitting every bump rendering it useless, which was a major safety hazard for our entire trip. The pouches around the ceiling to hold belongings were torn apart with most of them missing zippers, it was literally held together using a paper clip. The bedding was disgusting, there appeared to be dried blood on one of the comforters. Not to mention every time it rained at night, water leaked through the side door soaking the bed. And it was a nightmare to drive down a windy road. We were constantly being thrown towards oncoming traffic, and it took all concentration to keep it on the road. Not a comfortable experience and would not recommend using these vans to anyone. Lucky rentals should look at updating their fleet.

I rented off lucky rental for 15 days in New zealand. We didn't complete our trip because the radiator broke, our BRAKES FAILED causing us to crash. Luckily we were not seriously injured. Which they blamed us for and wanted us to pay $900 for towing. They still owe us money for the days we didn't have the van after the radiator broke. We refused to pay until they paid us. Once back in Australia they ignored all our attempts to contact them. Oh and they advertised no older than 2003, our van was 1994.If you value your life DO NOT hire with them.

The campervan was cheaper than other companies but there were a lot of issues with it: aircon didn't work, tap leaked, alternator broke so had to take it to a garage and couldn't use it over the weekend. The curtains were mouldy, the passenger windscreen button didn't work and the fridge stopped charging towards the end of our trip.Our family had the same time of van and much fewer issues.Positives: cost compared to other companies, comfy bed, female staff at the depot were lovely.

Unfortunately, our rental experience with Lucky Car was the worse car rental experience we ever had (comparing services around the world). Stay away from this company!We have booked the campervan for 9 nights to enjoy our holidays on the South Island. Already at the pickup, we were not welcomed very friendly or had the feeling the service lady took time to explain us how the van worked, even though we told her this is the first time we were driving a camper van. Even though the handover was rushed, it took quite a while for us to take off as the main battery under the passenger seat needed to be exchanged apparently because people prior to us forgot to turn off the lights inside the van. After a good 1hour, the car was finally ready and we could leave the car rental station.As we planned to use as many freedom campaign sites as possible, we knew we need to drive quite a bit for the secondary battery to recharge and to actually use the water system, fridge and lights inside the car. However, after driving 5h the water system was still not working so we had already the feeling that something is wrong. We tried to call the rental station but without any success. No doubt, this is defiantly not an emergency hotline the company provides, and I pray for anyone not having a serious accident because it takes 24-48h for Lucky car rental to return your call!After 4 days we could arrange to see a mechanic, who told us that the main battery of the car was flat and actually even a bigger issue than the secondary one. The main battery wasn’t exchanged correctly on the day of the pick up. Due to those issues, we were not able to use the water system in the van for five days, besides that the fridge didn’t cool and we needed to throw away our groceries. All in all, we lost money on that, lost hours calling lucky rentals without success of reaching anyone, as well as needing to seeing a professional mechanic. Instead of offering us any kind of compensation Lucky car rental only refunded us 5 days the value of the car rental (excluding insurance or tax)., the 5 days we couldn’t use the van properly as it wasn’t functioning as it should.I really don’t recommend renting with Lucky car rental, as the only thing you wish for is a secure and working van. We don’t mind an older car model if it is technically working perfectly and CLEAN (another big issue). Attached some pictures of this very old, moldy and dirty car…. Better investing $200 more, having a stress-free and save holiday and renting with juicie, maui, Berlitz or any other van rental company!

We had the Happy Camper 3 and absolutely loved it. The team were lovely in Christchurch when we went to pick up and we’re helpful answering any questions we had. I was really skeptical because of the reviews but you really do get exactly what you pay for and the camper looked exactly the same as it did in the pictures. It’s obviously not brand new but me and my partner had no problems. Upon pick up we noticed an oil light, after calling we were advised to take it back to the garage so someone could take a quick look at it and all was fine. He was lovely and assured us not to worry, this only added on 30 minutes to our day and saved us weeks of worrying about it. The only real negative was the wait times when picking up the camper (it was a Monday morning so it was pretty busy). A suggestion to overcome this would be to potentially have staggered pick up times in order to ensure there’s not too long a wait in the office before pick up. Again, this didn’t really bother us but it’s worth mentioning especially if you’re restricted for time. We loved the camper and our whole NZ experience and I would gladly use this service again.

We rented a Lucky Rodeo for two weeks and it was a good hassle free experience. Check in and drop off was quick and simple with relaxed and friendly staff. The van was a veteran with 450k km on the clock but it ran really well and it has clearly been well maintained mechanically. The interior fixtures and fittings are a bit tired and some stuff like the window blinds are broken, but it had everything we needed for a few nights on the road and at this price, who can complain? To be honest, I was quite happy with an older vehicle with a few defects as it meant I wasn't as paranoid as usual about picking up any tiny scratch! Tip: bring your own USB charger that fits into the cigarette lighter! All in all, considering that the van rental was nearly half the price of the larger companies I was really happy with our experience here.

We've rented a Toyota Hiace Hightop for 5 weeks and the van was running smoothly throughout. Especially due to the numerous negative reviews on here, we were quite apprehensive at first, but we encountered friendly and efficient staff and service during our pick-up and drop-off in Christchurch. We also took our time to throughly check the van before we hit the road and found everything in clean and adequate condition - having the price in mind, one shouldn't expect a new car, but ours was perfectly fine (~280000kms) and much better than we had initially expected. Only 4 stars though, because the vehicle had some minor deficits (loose tap, the stove's ignition wasn't working so had to use matches, it ever so slightly dripped into the back of the van somewhere around the rear window during very heavy rain), though overall the van was in good condition.

We had a great experience with lucky rentals. We rented the rodeo for nearly 3 weeks over Christmas and new year. The car ran well, had quite a few compliments on the kitchen set up, we thoroughly enjoyed driving and sleeping it in. We had an issue with the fridge, unfortunately for the entire time (because of the time of year we couldn’t really get booked in to a garage to try to fix it), but all the contact we had with them was reassuring and they did all they could to assist us, as and when necessary. Collection and drop off of the car was simple, yes busy, but that’s expected. Thank you lucky rentals!!!

We made the same mistake as so many others, thinking the negative reviews are probably over the top, but boy were we wrong. We were booked in for pick up at 9am, and left the yard at 11am, after being continuosly told the van is right up next". We are now on our third day in the van and it still smells of travel toilet