Water Street Motors 2015 Limited - Premium Automotive Maintenance & Repair Centre

These guys are amazing! Leroux (sorry if spelled wrong) helped me out when my car practically broke down outside the shop. He came out straight away to look at it and move it without asking for any payment in return just to see if maybe I didn’t need to book it in. Unfortunately I did need to so Later I booked car in there and he kindly explained everything to me. Even so far as describing how the timing chains work ect he printed out info for me and every step of the way kept me up to date. I find this to be especially helpful since in my experience some mechanics won’t explain anything to me because I’m a woman and “wouldn’t understand” .(literally words a different mechanic said to me hence why I never went back there and found these wonderful people instead) .They’re extremely honest trustworthy folks. Even though having a car at the mechanic is always a hassle they make it far less difficult. Keeping you up to date, doing honest work and being lovely kind people on top of all that. I can hand in heart say I highly recommend.

We broke down when returning from holiday in northland. The team here were great - booked us straight in despite being clearly busy and had the parts on the way before we left the workshop. They got us back on the road without any fuss and for a very reasonable price. This could have put a real damper on out holiday but they saved the day.

Professional advisory and understanding of the problem combined with awesome service. Above and beyond. Highly recommended

Amazing service, so helpful and knowledgeable. Would definitely recommend.

Le Roux is fantastic!!! I came in for a diagnostic for a car my daughter was looking at buying and Le Roux's fatherly instincts kicked in and went above and beyond giving us advice on what was wrong with the car etc. When I asked how much it would cost to get it up to WOF standard he took time out hunting down price parts even though the parts place was out for lunch. Eventually after an hour he got an estimate and gave valuable information and insight into what was happening inside the car. Though I paid for the diagnostic I pretty much got an inspection as well. 2 hours later he saw us parked down the road eating pizza and came over to see if we were happy with the decision we made buying the car. They were fully booked out that day and I was already grateful they had squeezed us in and rather than churn us out on our way they let us hang around asking questions as we contemplated whether to buy the car or not. If I lived in Whangarei I would have Water Street Motors as my mechanic and it was good to go into reception and see all the prices for their services transparently displayed for all to see.

I can't fault them. Like any mechanical service, make sure you take photos of your car before you leave it behind. And make sure you can pay when they are done, storage is $20 a day. But the actual service is well priced and professional. They also have a variety of payment options. No American Express I'm Afraid . Cheers again WSM for your excellent work

Anyone who has experienced a broken wheel bearing knows how scary that sounds. This was the case with my camper van late one afternoon. It was quite difficult to find help in any of the local workshops being new to Whangarei. Even though WaterStreet Motors was very busy and it was close to closing time Le Roux and his team took time out to help.In no time he found the fault, he even managed to organize the spare part and within an hour I was back on the road. Thank you so much for your kindness and spontaneous help. I will definitely stay with this garage and can only highly recommend these friendly and highly competent guys!