Astra Radiology - Highland Park

Hi, My wife had an ultrasound today for her pregnancy and the lady was very nice and soft spoken. she was talking to us and explaining everything while performing Ultrasound.

Very unprofessional

Beautiful facility and great phone/in-person service, however, I was denied service for an anatomy scan as I did not have a 12 week scan with them. I actually didn’t have a 12 week scan at all (as advised by my midwife) because I’d previously had 3 scans already - 2 x dating scans and 1 viability scan at 10 weeks, 2 of which were done with Ascot Radiology Highland Park.Prior to them realising I didn’t have a 12 week scan with them, they told me the charge would be $110 for an anatomy scan which I questioned why, as it was more than double their normal charge. It was then that they denied me service once they realised I had not had a 12 week scan with them. This was the only justification I was given over the phone as to why they would not book me in for an anatomy scan which I feel is totally unfair and extremely disappointing.I then booked myself in with Horizon Radiology North Shore and had the best overall experience yet.

Wonderful to have this service so handy. Managed to get booking on same day for an ultrasound, very nice staff, very nicely set up practice.

Great to have X-ray and ultrasound at Highland Park. Saw me immediately for my X-ray . New modern facilities and friendly staff.

Had an urgent scan, and some other person who was booked in at the wrong time was taken in at the time of our booking!! Made us wait for 30mins and made me late for work! No communication to advise that there has been a delay etc, the person whos booking was at the wrong time shouldve been advised to come back at the time it was made and taken the person who booking was at the time!Apart from that staff are friendly

Great to have this ultrasound service at our local health hub

Very unprofessional! and dont bother complaining as the management are even worse! Here's a reply that I received, perhaps if you have had such a bad experience you should look for another provider" this from the so called practice manager.. Horrible experience for a first time parent"