Onsite Services (Hawkes Bay) Limited

Elderly mum was treated with respect and I was concerned that she would be exploited but it was really good ... since my regular company is gone n have struggled to find someone else to trust.. so this will be my go to car care group now thanks

Absolutely amazing people to deal with. Easy, friendly and helpful. Highly recommend for fantastic service! Top team for sure

We will be eternaly gratefull to the whole team of Onsite Services! Our campervan (home) engine blew off after 10 days of being serviced at Auto Services Gisborne. Guys at Onsite were very kind, generous and understanding. They've helped us in every possible way. Very professional care. If all car repair places looked like this one, we'd be actually looking forward to have our car repaired.

I broke down on my way to Auckland in May 2020, these guys were too busy to give my car a service, BUT they did drop everything to get me back on the road again, as well as organising my accom & dropping me off. Excellent & professional service, thank you.

This company is nothing short of amazing. We found ourselves stuck in Napier last Monday which was an observed new years day public holiday, with brake pads that needed replaced immediately after having driven from Invercargill. Everywhere was closed. I rang around and found these guys. I explained the situation and that we still needed to drive to Gisborne. The on call guy Kerry, was working out on the Napier/Taupo summit but the boss spoke to him and he agreed to come back to Napier to help us not just once but a second time to find another issue. Kerry asked us to let him know when we got to Gisborne ok then the boss called a couple of days later to check we were still getting on ok and had no further issues. Service like this doesn't usually exist. I couldn't rate or recommend them highly enough.

When we were leaving Napier in our Campervan, we blew a head gasket on the Taupo - Napier road.Richard did the AA call out told us the problem and organized a tow truck.Bill the owner allowed us to stay in the yard in the RV overnight and even dropped us at the airport for the trip home by Kayla.Thank you guys!Marty & Mache

Thanks Guys for helping us in our time of need. Looking forward to our trip up North

Make Onsite Mechanical service Thames Rd, Napier your first choice. Traveling with my daughter and three young grandchildren I put the wrong blue diesel fuel in our hired camper and our holiday turned into a major stressful holiday. Onsite Services was recommended to us by AA breakdown services, after AA informed me, that my AA plus membership didn’t cover the breakdown overweight vehicle we had hired or any mechanical work needed to get us back to Auckland. Onsite Services professionalism, expert knowledge of breakdown issues and how to effectively and efficiently navigate to achieve a positive outcome for us exemplifies what a first class business Onsite Services are. Sales Manager Carl drove to where we had broken down, took me back to the office and provided us with a courtesy car to use over the weekend. Then Rachel their office extraordinaire, contacted AA on our behalf to discuss what I was entitled to ie broken down 100kms from home the AA plus member is entitled to a vehicle to get us home and or accommodation for up to 3 days. Unbeknownst to me, Bill who is the head mechanic and previous owner had magically advocated for us to have the towage and storage costs covered by AA, who in turn will on charge the awful, extremely unhelpful camper insurance company. After explaining to Bill the issues we are having with this awful camper insurance company, he suggested we contact our personal insurance company - and it turns out my daughters insurance company will help us. We met the owners of Onsite Jason (and Jenny) via phone then in person on Monday and the warmth and kindness we received from Onsite team of Angels who we will never ever forget. Don’t waste your time looking anywhere else- make Onsite services your first choice.

Arrived in Napier with brakes binding. Craig from AA came to our rescue and took us to On-site Services.The staff were amazing and very reassuring as to the fault, which turned out to be brakes pads needing a clean. They had us on our way in no time. Even the bank account was pleased !!The service we got was just fantastic.Highly recommended.David and Glenda