The Fireplace Limited

Fireplace Company called on to replace our Stack 600 installed with flue for 30 years at our family bach. Geoff Dunn’s team installed excellent replacement unit discovering in process that old flue was worn out, allowing heat to char ceiling of our high pitched lounge. We were lucky to avoid a ceiling fire. Thanks team. Excellent pre and after sales service.

One of the best customer service experiences of any store I've been in. Friendly, helpful and truly determined to find a solution to a difficult problem.

Great range of fireplaces to choose from. We are very happy with our gas fireplace. Wish we had done it earlier. Incredibly convenient and a very affordable way to heat your home. The Fireplace heats up quickly and has superb ambiance. Being able to control the heat levels means you can always feel comfortable. The staff at The Fireplace were excellent in every aspect of our purchase. Outstanding customer service from the beginning to the end. I highly recommend them.

This Fireplace store is absolutely fabulous. Wow, if you are building or renovating then you need to consider installing one of these Fires. Not only will they be a centrepiece for your home but the clean, cosy warmth they ooze is mesmerising. The store is a little off the beaten track but well worth searching for. The staff are really helpful and nothing is too much trouble. They are also recently under new management, so if you haven’t been here recently, then you really should make the effort. I was so toasty warm that I didn’t want to leave!

Fantastic service from Geoff and the team at The Fireplace, I purchased a Gazco EReflex electric fire and absolutely stoked with how it has transformed my living area. Service was exceptional, they even delivered same day with no hassle when I underestimated the size of the packaging! Great stuff, go here first if in Auckland

Our experience with The Fireplace was disappointing and I would not recommend them. The initial site visit went well, the man that came out to take measurements was very nice. After that contact was made via email. We were sent measurements to confirm and then we had to sign a document stating if the measurements were wrong and the fireplace did not fit this was our problem. I thought this was pretty average, it was up to them to get the correct measurements - its their job!The lady we were in contact was very short and blunt with her emails making it clear full payment was required before the fireplace was delivered - I found her quite rude. We had parts that we paid for and were delivered to us that we didn't even need and had to be sent back for a refund.Since installation we have had a lot of birds come down the chimney into the house and build nests which have fallen down on top of the firebox, we cant get these out as the smoke vent is too narrow to put your hand through. We never had this issue with our old chimney stacks, we have now had to buy some chicken wire and climb up on the roof and wrap it around the stacks. You would expect these would be designed to stop birds getting in?! Don't use this company unless you want poor service at a high price.

Jetmaster Auckland makes more than great fires. With the support from The Fireplace and Jetmaster, Lyndon and James were able to particpate in The Pioneer (6 day mountain biking event in Central Otago). With this backing from Jetmaster, James and Lyndon raised more than $15,000 for Autism NZ. Jetmaster : You are a Brilliant Heat and Beautiful to Watch, thank you for providing the fire to make this happen, we couldn't do it without your support.

First time I have ever purchased a fire place. Pleased I discovered the The Fireplace showroom. Great selection and the follow up and service from Geoff and the team was fantastic. Wish there were more companies out there that actually listen and care what the client wants.

Absolutely great customer service and stunning range of products. Installation went seamlessly and builders were very helpful fitting my outdoor fire place in my new home.