Tourism Holdings Limited

I wish I could not give a star to them.I though that THL - Britz was one of the best tourism company in NZ, but is better look for another one.Terrible service, got a motorhome that suddenly broke down in the motorway just one and half hour from Auckland branch.We got ourselves - with two toddlers - abandoned late night in an unknown city without a place to stay. Took 24h to replace another motorhome to us and again the same problem - engine lights on, brake due, service due, etc, etc, etc.In summary, we got from THL TWO Britz motorhomes in unsafe conditions plus we meet their unfriendly, unhappy and unhelpful team.We decided to just finish our holiday trip earlier because we lost our time, money and got super stressed. Not recommended at all.

My rental with THL dates back to 2017 and they deserved this review all along.I'd rented a maui self-contained campervan for 8 days rental (pick at queenstown airport and drop at christchurch airport).The entire trip went fine but during drop-off the staff picked an issue with the vehicle (they claimed the rear bumper was damaged) and withheld my bond of 7500$. They kept lingering the return and when my patience ran out, I took them to Disputes Tribunal (christchurch). After reviewing all evidences, the referee directed THL to immediately return the deposit and also asked to compensate for the losses I incurred due to payment of interest to my credit card company (though a small sum of 150$).My advice to renters undergoing similar situation, don't succumb to their blackmailing situation (they won't release the bond until we agree to their deduction) and take the matter to disputes tribunal. They are well aware of THL's ill-practices.

Stay clear of them!Lefthand indicator was not working correctly.The vehicle had expired Road user kms.No camping table was supplied for our trip.The campervan was filthly inside and had not been cleaned, this attracted ants on our trip.The bedsheets smelled damp and some smelled like cat piss.The water flush on toilet worked intermittently.The hot water was not working for the entire trip.The diesel heating smelled badly of diesel fumes in campervan when used.Drawers would not lock properly and opened while driving.Very poor customer service, they did waive road user charges for 153$They would not accept that we had these issues and were told there was nothing wrong with vehicle on our return.

The only reason I can give one star is there is no option to give zero stars.There appears to be a trend about this company on here but hey they have had your money so presumably they don't care about bad reviews.The van we got was not the specification we had ordered. The orientation was perfunctory ( no explanation of the driving controls at all).The overall state of the van was very shabby - they must be very laid back about dents and scrapes as it was covered in them.The outside flap we had to keep in place with duct tape as the lock would not stay locked. The fridge was barely cold for the duration of our trip. The bridge Tom Tom, after being good for half the trip , then decided to cease to charge.A brake light went and I replaced it but it still did work. (No offer of reimbursememt).Having been assured that a senior member of staff would be on hand to discuss things we were not happy with , because of a public holiday none was on handThe young staff present seemed totally non-plussedand unable to offer any redress beyond a derisory rebate of half the Express return fee we had paid.I will be seeking legal advice about suing Britz and THL.If you don't want your campervan to take some of the shine off your trip to lovely New Zealand ( full of lovely people) go with another company who value their clientele more

We booked a camper and went there (36 Richard pearse near Auckland Airport) to pick up in the morning. Their response and customer care are so bad that I was waiting around 5 hours to get a proper response. Then I cancelled it and my whole trip ruined because of them.

Schöner Urlaub!!!!

Thanks for a great week away, camper was clean and everything was ship shape and provided.Nice friendly staff, and easy pick up, and despite their offices being burnt to the ground while we were away :-( they communicated with us via email with alternative drop off instructions, too easy :-)Hope all is sorted soon team.