Dr. Martens Cuba Mall

I had the most fabulous experience thanks to Rachel! I came in two weeks ago looking for a specific shoe I couldn’t find my size in any other stores. I was also interested in some other styles and Rachel was so helpful. Got me multiple sizes to make sure I was getting the best for my foot size and was so helpful and friendly. I really enjoyed my experience and I will definitely be a returning customer. Rachel was so easy to talk to and honestly probably one of the best customer service interactions I’ve had. Thanks a lot Rachel! (Thankful her name was on the receipt)

I don’t usually write bad reviews as I much rather spend my time writing an outstanding one.This is just an exception. Not a friendly welcoming atmosphere whatsoever.Platypus one block away is the way to go!

I had such an amazing time shopping here! I am not from Wellington and was only here for a few days. But this store was amazing I made sure to go each day I was here. The customer service was just phenomenal! I got serviced by Lazarus, and it was just amazing. So friendly and just amazing to chat with! They helped me find which ones I wanted and gave me such good advice and information on them which is always so much appreciated. One of there recommendations being the double line socks which are so amazing I had to go back and get more with some laces. Next time I am in Wellington I will definitely come again!

Bad customer service experience - I asked the lady who was working there on Monday for a size in these shoes that were across the room. She followed me to them and as I picked up the shoe to ask for my size she starts talking to her co-worker and has a full on conversation with them, and I was standing there holding the pair of shoes like uh hello?? she didn't say sorry or anything just continued talking to them until they left. Which lasted a few minutes. It was very rude and uncomfortable and as someone who has worked in retail before - usually/always the customers come first and chats with co workers after, its not that hard to do. Anyway when she finally stopped the convo, the lil lady didn't even apologise just continued wherever we left off and asked what shoe size I wanted. BUT ANYWHOOO shant be going back in there. (Plz hire staff who have a good sense of what good customer experience is)

I walked into store 5:38pm on 7 feb to cuba mall dr. martens store and put my credit card on the desk as i knew what shoe i wanted. tried on 2 sizes. then went to the counter to purchase and shop attendant was pulling in sign and organising shoes. Then she looked at me blankly and said do you want to buy these". I said "yes" and she said " my till is CLOSED". I said that can't be possible : You are open to 6pm." (It was only 5:48 pm.) She said" sorry I can't reopen it

A Big Thank you to Grace!My online order has been shipped from DMS CUBA Mall packed by Grace.Absolutely nice and so thoughtful!Details focused service gave me a unbeatable shopping experience!Thank you Grace!

Absolutely terrible experience at this store. My partner went to return a pair of too big docs for me that I'd ordered online.The assistant told him off for me buying them online when she should have fit them on" I have 11 pairs

I just bought my first Docs and had a really nice experience. I was helped by Grace, who had excellent advice on sizing and breaking them in.