Royal Doulton Outlet Shop

Beautiful shop. Great bargins. Going back again. Polite helpful and friendly staff.

Good product with good price. however，the older staff treated the guests differently.

Very cool product and staff

I live on the other side of Auckland and made a trip especially to this store this afternoon. Not one member of the staff working, i think there were three ladies, lifted their heads to say Good afternoon or Hello, or am i able to help you, as they were far to busy unpacking and shifting product around the store. I was in the store for around 10 minutes and actually walked out.On previous occasions i have always found your staff very pleasant. I will go back again and maybe next time someone will say 'Hi or Hello'. I went to the Sheridan Outlet across the road and what a bright sales lady they have working for them.....

Very bad shopping experience. Today, an older employee in the store had a very bad attitude and was very ignorant of our feelings. When I told her I have the member at checkout, she had prevaricated with a big discount. Didn't help us try. BTW didn't have any customers in the store at the time!

Love their range and great customer service

I agree sometimes customer service is better than other times. My issues are with the NZ dollar conversion. Something I'm interested in buying is A$30 on sale on the website, but NZ$35.00 If I pick it up at the NZ store. Doesn't seem right with the conversion.

Despite the negative reviews regarding the customer service, my experience was the enjoyable and quite the opposite. Not sure if they have changed staff since then...but when I went into the store, I was greeted by a lovely lady (Deidre, I think) and was asked if I required help. I found her pleasant to deal with. She was also helpful and while I was still deciding on what to purchase, she offered to take my teaset to the counter, which was lovely. I ended up purchasing quite a few Royal Albert sets. Was given the option to purchase a shopping bag, which was huge and worth the purchase. She also signed me up for the mail programme and I received perks straight away! I would definitely be back

If you like Royal Doulton china then this store is well worth a visit. Been a outlet store you may not find the full range but the prices are very low. Have a member club with extra discount off pieces that are already heavily dicounted. Staff very friendly. Have bought a few dinner sets and very happy with them.