Unichem Petone Pharmacy

I never post reviews but I feel like this one has really disappointed me. The last time the lady at the postal service wasn't the nicest , I understand everyone has bad days but she refused to hold my parcel because it wasn't Friday for a Saturday delivery and wanted me to take it home and come back the next day. The manager stepped in and was lovely and took it over and ended up leaving my parcel there. Every time now I go to buy Saturday delivery stickers it is a issue that my parcel won't get picked up till Friday. I avoid going to the life pharmacy post and try go to the Petone NZ post and the Alice town dairy, before having to interact with the lady in life pharmacy. It just happens every time only the life pharmacy always have Saturday stickers. I have my own business and use Eship portal through NZ post so feel like I have an understanding of NZ post postal services. I got told yesterday that Liz has had 20 years or something experience and has worked for NZ post previously. Collection of Saturday delivery parcels earlier than Friday is not in NZ post policy. I have never had an issue with collection earlier than Friday from any other postal shop. I have been told multiple times Saturday delivery is not a guaranteed service and to get your parcel to ensure it is there by Saturday for religions other than wellington it is advised to get it in earlier. I attach Saturday delivery stickers to add extra chances of my parcels getting delivered on time, adding the extra day of Saturday. As NZ post do not deliver overnight upgrades on Saturday.. Even with overnight upgraded courier it is risky with NZ post as I have seen the 100s of parcels from my business being sent out using NZ post. I rang NZ post yesterday to clarify my understanding so I know the right information and they said that collection of Saturday stickered post can happen earlier and that is not right that it is held till Friday. There is nothing on their website that justifies pickup can't happen earlier.

Nicole has always been very helpful and very polite (she remembers your name....that always makes me feel very special). Have never had a bad experience and have been a returning customers for at least 8 years. 5 stars to this pharmacy and team

Great pharmacy and great staff. Tina and Joseph are amazing and caring pharmacists.

To the Pharmacists and staff at the Unichem Petone, I am so grateful to you all for helping my daughter in her time of need. Not only did you comfort her & took wonderful care of her when the ambulance arrived, but you had ease my stress as a mother by showing such kindness & diligence towards my daughter. You're awesome! From the bottom of my heart, THANK YOU.

I recently popped into Unichem Petone and was greeted warmly, professionally and enthusiastically. The young woman who served me was great. The pharmacist was also pleasant (he was flat out with patients getting covid boosters and prescriptions) but still cheerful and calm.So thx to u both for real customer service - more so as I only spent $7.98!! I will return, albeit I don’t actually live in Petone.

I’ve regularly struggled to have my prescription filled here in a timely manner. The pharmacy receives my prescription but then usually doesn’t make it up until I go in, even though I would expect it to be made up after clicking in the online form when I’d like to pick it up a few days later. Then I go into store, it’s not made up and sometimes they ask me to come back so I come back at least an hour, sometimes a day later and it’s still not made and they haven’t started it.Today I went in and it was not ready again. The prescription was delivered Tuesday to the pharmacy and I came in Saturday morning to pick it, it was not ready. They asked me if I wanted to wait or come back later, I said I would wait for the 15 minutes and the intern pharmacist has so far spent 15 of the last 20 minutes serving other people. Then another pharmacist asked me if I had been served. I told them I was waiting and she went and checked and said it was a big script. That’s true, but it’s very hard to fill a big script if you’re never actually working on it. I wish this pharmacy could fill scripts more efficiently, I shouldn’t have to wait for days or hours and things don’t get filled, especially when you have reduced weekend hours.

I received the most disgusting, filthy and racist customer service by Tricia at Unichem Pharmacy Petone today at 1:47pm. From the first second she treated my elderly mother and I with prejudice as we stood and waited to be served. We wanted to send parcels and she talked down to us for the entire duration.This is not the first time I’ve ever sent a parcel but she didn’t hesitate to ask me this in a patronising tone as she looked at the forms I had filled out. She subjectively refused to accept the address the parcels were being sent to due to the destination not having a post code. She would violent cross out what I had written on the declaration form. She expressed blatant ignorance such as where the declaration included “cookies” and she asked if they were loose in the parcel. The final straw was where she said, “we live in LOWER HUTT not in WELLINGTON.” as she crossed out where I had written Wellington for my home address.I did not trust Tricia’s service to send the parcel and I took it to send at another location.I have been a customer at this location for over 20 years and have never been treated so horribly. This behaviour is appalling and I would like to speak to the boss or manager about Tricia as a written apology for her treatment is needed.

So my mum wanted to post something off to me they gave her tracking information and charged her for them to not actually scan the postage number into the system been on mute with them for 28 minutes. Rude unprofessional. They are also putting their prices up in July. I've never seen a pharmacy/post shop so I'll prepared and unprofessional. If I could give a half a star I would

I've been getting my prescriptions at unichem for 4 years and they're always so helpful and always go above and beyond

I’ve used their post service and it was a really bad experience. They’ve messed up the post address of my courier with someone else’s, the mail was rejected at the wrong address and had to returned back to me. It was a very urgent mail, and I’ve already told them, but they still put down a wrong tracking number and a wrong address on my mail.