Allianz New Zealand

Allianz response to my request to claim insurance due covid isolationCovid-19 has been a known event since late 2019 and therefore not considered an unforeseeable or unexpected event. You would have been aware of the complication and challenges around travelling in a pandemic environment. It is vital

We used Allianz for our travel. We underwent a big stress with Qantas, and now we can't even see a cent from our reliable" insurance provider. Such horrendous service!"

If you're thinking of buying a travel insurance from Allianz, don't! I wish AA did not partner with this company. I thought it was all managed by AA, I can't be more wrong. Super slow claim processes, and terrible customer service.

Be very wary of entrusting your travel insurance to Allianz. Based upon my personal experience it seems that they are only too happy to take your premium but ever so reluctant to pay in the event of a claim. I purchased Travel Insurance in good faith. A policy that provided for compensation in the event of cancellation due to a medical condition arising that prevented travel. Unfortunately this occurred. A medical condition arose that required cancellation. This presented on a date prior to Alliance invoking the Pandemic Clause of their travel policies. Nonetheless, they declined to pay on the basis of the subsequent Covid Pandemic that (conveniently for them) also prevented my travel on the departure date. I am aware of others whose travel insurers have paid under similar circumstances. Had there been no Covid due to my medical condition I would have been unable to travel. In these circumstances Allianz would have had an unambiguous liability. It appears that the function of their Claims Consultants is to find reasons to decline a claim. Whilst they have an internal Dispute Resolution Process the function of this process again appears to be for the purposes of delay, obfuscation and finding reasons or excuses for refusal. You have been warned!

Worst travel insurance provider in the country. 7 months and still ongoing. Terrible response times and communication. Multiple Insurance Code breaches.

Waste of time getting insurance through Allianz when you can’t even claim anything from a cancelled flight. Whats the point in having insurance when you can’t use it when you need it.Will never get insurance through this company ever again!!!!!!!!! Absolutely terrible.

AN absolute joke! I have spent a total of 300 minutes of international calls on hold with STILL no response, sent four emails and NOTHING trying to settle a policy issue. Will NOT recommend, I hate to see what happens if I actually need to take out a claim, good luck, haha! Been sick to my stomach for a whole week trying to get through to sort out a very urgent policy matter. Furious! Non existent service, why do we pay so much money?!

I would put no stars if I could. Horrendous service for a genuine claim that is not even COVID related. We were left in a foreign country in and out of hospital without any support or even confirmation that we're covered. We waited in our hotel for over 48 hours for a return call which never came. We gave up. On our return to NZ we provide everything they request and we're still waiting 3 months later and receiving emails requesting the same things we provided months ago. They are not fit to operate as an insurer.

I have been waiting over a month for my claim to be looked at. I have provided all of the required documentation and still no communication regarding my claim.When I chased up my claim progress I received a response blaming covid along with other excuses as to why this hasn’t been looked at yet.I pay my insurance for a reason. Do not use this company.

Worst customer service I have ever experienced.Been waiting 4 months for a simple travel claim and still no resolution.