Lucky Rentals - Auckland Airport

I just returned my Lucky Rover and I honestly got choked up! I had such an amazing experience with my van exploring all over North and South Island for two months and she never failed me! For an older van I was expecting something that moved slower, but I had no issues except on the super steep hills that no car could accelerate up lol! I was so pleasantly surprised with how she ran, and I would recommend Lucky to anyone! Having a campervan made my once-in-a-lifetime trip around NZ literally a dream, waking up Oceanside or nestled in mountains… seriously, so sad to leave my van!

There were some things that were not so nice about our 2 months rental of a happy kuga 3.But overall we were pretty satisfied.Our camper was technically quite sound and most things just worked fine.We had to get the battery checked and subsequently replaced. The seal of the fridge door was missing. After we reported it they send us one from another camper, which was quite dirty but worked.We had booked the best insurance, they offer, and when we smashed a window by accident it was replaced and paid without problem.So overall if you want the cheapest camper, you‘ll have to make some sacrifice. But if you can live with a little old and dirty, it‘s alright

After reading some reviews here we were kind of hesitant, but we booked a Lucky Rover for 4 weeks after all and it was amazing!The pick up was fast and smooth. We got a clear explanation of how the van works. Major shout out to Chantel! She made the pick up such a joy and it was a great start of our trip!Our campervan was obviously used on the inside, but everything was working the way it should and very clean.We have had a great time with the campervan and had no problems at all. We miss her already!

I was really scared after reading the reviews but I have to say that everything went fine with the campervan I rented for 1 and a half month. Did over 6k km and no problems. Yes the campervan is old but the price is accordingly. Would rent again!

We booked a small camper (Black Sheep) through Happy Campers (who in the meantime were taken over by Lucky Rentals). We picked it up in the Happy Campers office in Christchurch and dropped it back to Lucky Rentals in Auckland. We were hesitant when we seen so many bad reviews but we had absolutely no problems with the camper or the service provided by the staff in both centres. The staff were all helpful and explained everything to us and were apologetic when the pickup office was busy. The van was clean on pickup and even after driving over 7,000km there were no mechanical issues. We would highly recommend renting from Happy Campers/Lucky Rentals.

Do your best to ignore the negative reviews!We had such a great experience with these guys so I’ve typed a detailed (aka long) review to help shed some positive vibes.This review also has tips for anyone coming from out of the country!We booked a camper van (Happier 3 Kuga) through Happy Campers Jan 13th for a trip march 12th, 2023.Happy campers and Lucky campers have merged, so you’ll get emails from lucky.MAKE SURE TO BOOK YOUR FERRY CROSSING ASAP.Lucky rentals keeps some reserved ferry bookings, so call them to see if they have one for you.Our van pickup was set for Sunday. They have a shuttle that comes to the Auckland airport every hour (during the summer/prime months). The shuttle arrived on time, jus 4 minutes after the hour. The shuttle driver Chantelle was sooo cheerful. We get to the rental spot and check-in was straight forward. We walked around our van and noted any visible damage and it was documented.Overall we thought the van was in great shape, but please keep in mind, these are older vans and the entire camper van rental market here is not your standard rental car company (where they buy new cars and sell at 40k miles). These vans are kept much longer because a significant investment is put into building out the van after purchase.Anyway, our van was ready for us at our checkin time, clean and tidy, and Everything that needed to work did. It was a 2008 Toyota Hiace and had 376,000 kilometers on it.After pickup the ladies working let us get situated there, get aquatinted to the van and ask questions. They also had free wifi so we googled stuff before heading off. We hung at the rental location for an hour.Make sure to check inside for items left behind by other campers (like food supplies) that you don’t have to buy.Our van drove us from Auckland to Queenstown and back up to Christchurch.We had no problems with the van the entire time. After the merger, the company is clearly trying to rent vans only ready to go out and the support staff is there to help you if there are issues. For example, we had some stress with our ferry crossing booking because one of the ships was broken, we called Lucky campers and Simon helped us, in such a down to earth way, get everything straight.When we arrived for drop off, we parked and a worker (Marissa) walked out to greet us. There were lots of people dropping off so you could tell she was a bit overwhelmed, but she was very cheerful and made the check-in process very easy. And tbh, she was just checking to make sure the van was in one piece and was not critical of any small stuff. You do need to have emptied and cleaned the portable toilet prior to coming back.And on the toilet note, our van had a portable toilet and we only used it to urinate in. You can dump it at any holiday park.Ok, onto some general tips we learned from caravaning in NZ:-The 3 main grocery stores in NZ are Countdown, pak n’ save, and New World. None seemed any better than the others. Pak n save did have free WiFi.-the main department store is called The Warehouse-home improvement store is called Mega.-When getting petrol, you pay after pumping. To fill up, take the fuel pump out and hit the button “FILL” on the pump screen. Then fill up and walk inside after to pay.-bathrooms are called “the loo”-For places to sleep, we used an app called WikiCamps. We turned the filter on for only caravan parks and campgrounds. Holiday parks are everywhere and what us Americans call an RV park. They cost about $20NZD per night, per person ($12USD). You can also freedom camp but always look for signs first that show no camper vans.-for phone service we used an app called Airalo. It’s an eSim company-I downloaded all of New Zealand for offline use in google maps. was 7 segments. This was absolutely crucial. When driving we’d turn off airalo service to save data.

We spent a month touring both islands in a Black Sheep and it was totally amazing!!! Huge thank you to the fabulous team we dealt with during that time, they were all fabulous. The team helped us out so much getting the ferry across because we chose to book through them and was a blessing while on the road. Our little Black Buddy did the job just great for us and we will miss him. For the cost it was awesome, a little basic but just fine for us!! Not one problem or issue and EXTREMELY HAPPY CAMPERS!! Cheers guys, Cheryl & Brendon Perth WA

Our rental experience with Lucky was great! The van functioned as needed, it was dependable wheels and a place to crash wherever you find yourself at the day’s end. And yes, they are well used, former Jucy vans, not mint condition, so if you’re expecting a perfect vehicle and pristine everything, don’t. If you are really, truly expecting that, what are you even doing a campervan tour thru New Zealand for? But honestly, I’ll definitely rent from them again and already looking forward to our next NZ holiday!

We originally hired through Happy Campers but the whole process was handled excellently by Lucky Rentals. Good customer service, pick up and drop off and great, quick responsive communication when we had a query about our van mid trip. The van was basic but met all our needs and for the price we paid we expected that! The lady who served us in Auckland was really lovely!

We rented a Happy Campers basic/bottom of range for 3 months. Both vehicles were old and some parts didn’t work properly, but we covered 11,000 km around NZ and didn’t break down. The company was bought by Lucky and we received a vehicle which had not been properly looked after by Happy Campers so some of the issues were not in Lucky’s control.The drop of two stars is down to the quality of the vehicle being below what we expected.The 3 stars are for the good customer service they provided, it would have been a higher score if the van had been better serviced when we got it.We had issues that needed resolving and they responded quickly and efficiently tolhose both on the phone and via email. We had a tyre issue and realignment issue that we’re dealt with quickly. The van was also serviced during our trip, which they arranged efficiently.