Mitre 10 MEGA Manukau

Great service ESPECIALLY from a lady in the wood section and the guy that collected our wood, cut it for us and helped us take it to the car on Sunday 9 July 2023 around 1:30pm ish. The 15% price promise is awesome as well as inwas able to buy everything from M10 instead of both M10 and Bunnings and one that was cheaper online at bunnings actually scanned in cheaper at M10 so overall extremely chuffed with this store! If those 2 wonderful staff members in the wood section see this THANK YOU FOR YOUR WONDERFUL SERVICE AND HELP! We had a sour experience last time we went here with a supposed manager who knows nothing about customer service but you 2 guys have changed our minds and we will be back.

I am a regular customer of Mitre 10 MEGA Manukau. Few days ago, I was looking to replace my shower tub wastewater outlet unit. My house was built in 2015 and an item was slightly outdated. I went few different bathroom fitting places and finally to Mitre 10 MEGA Manukau. Even they didn’t have the item I was looking for.The important thing is that I manage to talk to the gentleman by the name “Steve”. He took the picture from phone and went through the Google image search to find the supplier and contact details and all those information. How awesome customer service is that. I thank him on the spot for saying, “Very rarely any other customer service person would do what you have done”. Most of the management wouldn’t know how valuable these kinds of people and going un-notice unless we do our part by notifying them. These are the people should get the employee of the month or employee of the year award. Please give him something for the awesome job what he has done. He is very passionate about the job, and these people should be rewarded.

Our go to place breakfast and anything hardware. Layout makes it alot easier to find things.

Well stocked and a nice store. They had everything I needed. Some pricing tags were missing and the keys to open security cabinets didn't work. Nothing major.

It is an excellent place to find what you need for professional work and they have a staff always willing to help you

Garden equipment was much cheaper and better brand than Bunnings.Note: check both places before you buy any equipment.

I purchased a toilet and bathroom tap from here but ended up returning them as the plumber doing the job for us said they were wrong. I took them back on a Wednesday around 2:30pm, i had the receipt and all the proof of purchases only to be told that the plumbing expert was on his break. While waiting for the expert the lady that was serving me said they couldn't refund the bathroom tap as the box had been opened but i said to them that's because the plumber needed to see if the fittings were correct which they weren't"

As usual with hardware stores these days ( I worked in them for 15 years ) I had to explain what I wanted where it was and why they don't need to sell me stuff. They got the hunt pretty quick and got my stuff and I was in my way.

Massive store. Not much tool selection and nothing on display.Taken in store had all the dropsaw stands on display which is what you need to buy. At least 4 different ones.On the day I wanted to buy I went to Manakau mega as its a much larger store.Horrible experience.Not only did they only have one model it wasn't on display and the guy didn't know what they were.Was going to drive to Takanini to buy but popped into bunnings instead as it is next door. Wonderful selection, better price and more knowledgable staff, Bunnings will be my go to store from now on.Get it together Mitre Ten

Always clean and tidy in the shoe. Easy to navigate a wheelchair around the place. Staff are super helpful and nice. Cafe is OK, could be better, prices a bit high in contrast to the food quality. Alot of microwave reheats, I think, but my elderly mum likes going there. Coffee is pretty good though.