Bivouac Outdoor Wellington

Great selection of gear. And helpful staff. Asked me questions I hadn’t thought about. Have purchased jackets, merino and have a few more items on my wish list. Would highly recommend.

Great service, knowledgeable staff, good range of products

We were given exceptionally helpful service finding the perfect backpack for both tramping and travelling. Patiently worked through all the features and fittings of the various options until we had exactly what we needed. Despite the shop being very busy we did not feel rushed or pressured. They stock excellent quality gear. Sure there is cheaper gear around town but Bivouac sell investment pieces that will last and staff advice ensures a vastly improved experience while using it. Thanks team - we'll be back!

Very helpful & knowledgeable staff. More on the $$$ side, high quality

Not giving 1 star for this particular shop, but the company itself is all over the place! Advertises stock online, but turns out that the stock isn't actually available from the supplier and the marketing team can't seem to coordinate with the stock team re. what stock is actually available for purchase and when i.e. I purchased something listed on their website in early March - turns out it's not actually expected to arrive until late April/early May from the overseas distributor...the staff in the store made mention of the fact that online orders are often delayed/cancelled and they have to deal with disgruntled online customers. Have spent 2 weeks now trying to get to the bottom of whether the items I ordered are even available, and if they are, no time frame has been given. My first and last time purchasing from this company, very disappointed in general. Suggest you learn how to coordinate between your departments. Misleading customers is something that gets reported to the Commerce Commission.Update: got asked to contact the shop as per their reply below - have emailed and now over a week and never received a response!

We have recently become regular customers at the Wellington store as we expand our outdoor activities. We keep coming back to Bivouac because of the amazing service, and the trustworthy brands they stock. Everyone there is consistently very knowledgeable (unlike at most competitor stores), and they are incredibly helpful and patient if you have questions. Now we’re choosing Bivouac every time without even bothering to shop elsewhere because we feel so confident in their service and want to support good people.

Great shop that actually cares about customers,...had some courier" issues but the team(in particular skye)was very helpful and communicative to resolve the issue.thanks a lot!!!"

Such amazing service – had broken the tip of my trekking pole, which wasn’t going to be available in time, so they gave me one from the end of a broken one they had stored for just such a purpose. Also stocked a great black diamond sun hoody. Thanks!

Helpful, friendly, and has stock available. Problem with inconvenient parking--can only be solved by city council having a proper plan to help retailers.