Anytime Fitness

Worst experience ever. The staff is so rude and unprofessional. I've been going to different gyms from last 7 years and never been treated like this before. Please avoid this branch if you can.

No hyperbole here, but the worst run gym service I have ever experienced. As a lifetime Gymgoer avoid this chain like the plague. The staff are rude, incompetent and clearly don't know the first thing about knowing how to run a gym let alone a Lemonade stand. Do yourself a favour and don't step foot in this place.

This gym is dull and a bit run down with older basic equipment. For the price of $18.50 pw I don't think its fair at all. For example, Snapfitness Henderson is around $8 pw and is more up to date. This gym is clearly neglected since no one replies or cares about the feedback on here. The other Anytime fitness branches have upgraded equipment with modern interior. It's disappointing they left this branch out. Please invest in upgrading this gym or don't be surprised when members cancel.

I went in with high hopes but was thoroughly disappointed at how many machines had their safety mechanism broken and grip pads either removed or detoriating. I did not receive a tour or any safety talk which was concerning after noticing how much equipment was damaged. The first cross trainer I tried wasn't working. The 1 lat pulldown had broken and removed grip pads leaving expoxed bar. The gym was fairly empty but equipment was unorganized and left splayed over the floor. The gym is not set up for social distancing and I would say it's not very suitable for women or people with arthritis as the new style machines were impossible for me to adjust with one hand and several completely unusable to me. There was no dedicated floor area and benches set up in weird places. Definitely trial here before you commit as it seems to be aimed at bodybuilding/vanity muscles.

Hi sorry to say but don't like new layout to cramped now, hopefully it will get sorted, myself I preferred the old layout way more spacious cheers phil

Love this gym, staff are friendly and always willing to help us. I don't regret signing up there. People moan that they have to pay more but they do way more for you. Free group classes at 6pm almost everyday, what more could you ask for. Stop whining you people and don't act like you didn't know what you signed up for.

Stay far away from this gym.I have had the most difficult situations here including: safety walking out to my car in the evenings, dealing with the customer service team- they are rude and unprofessional when they can't get their way. Always making up new excuses.I have never been treated this poorly by any other gym branch. Genuinely disheartening as I was really looking forward to a nice gym to attend.

I don't think the new owner knows how to run a gym. He appears to be a PT turned Gym owner with no clue on the basics. Gym is dirty, there are posters up in Chinese which is fine, but for us English speaking members we do not know what the signs say. Even their bloody Facebook page is littered with selfies of him with Chinese captions.The whole situation at that gym is very bizarre, staff dont even say hello. I moved to Snap Fitness Henderson and have not looked back.

Stay as far away from this establishment. They are rude, unprofessional, unhelpful and when they can't get their way, they hang up the phone on you. This company changed my contract due to covid they say and failed to provide me with an email or any form of notification to advise me of this. When I emailed to give my 14 days cancelation notice that was when I found out my contract was updated without me being notified.Very appalling and uncalled for attitude from the staff Sateki who was scoffing away, being rude and hanging up on me saying it's not their problem, the contract changed and it is what it is whether I was notified or not. I joined a gym to help me with my anxiety but 2 days of dealing with them about my cancelation I suffered really bad anxiety attacks.Company could educate themselves on customer etiquette. Would not recommend Anytime Fitness Henderson to anyone. Join Jetts, Snap fitness or Crossfit Waitakere they treat you much better.