The Baby Factory

After walking around Northlands Mall end to end looking for the shop (as suggested on Google - have now edited) I called the shop and they gave me some vague instructions on where they actually were located.Finally arrived in store and wondered around for about 10-15 minutes before anyone could be bothered enough to ask if I needed a hand, despite being the only customer in store.The stuff we had looked at seemed to be a very low end price and quality.

3 people on staff and absolutely ignored the whole time in the store. The last time after 20 mins we just walked out, this time we just needed to find and buy a thing but wanted to see it in person. It took us looking ourselves, pulling the co sleeper out under the display and put it back. The only interaction was when they saw us waiting at the counter. Honestly, the worst customer service from a company and we will just avoid them in future.

I have great experience with super helpful lady Carolyn. I enquire items over the phone and asked if I could buy them directly from the store as they are out of stock on website and my nearest store. She went above and beyond to help me buy the item I need. Super friendly and helpful.

I had two interactions in this store today. The second being great… the first however, absolutely awful.First interaction: I came to return a couple of items and was served by a woman with platinum blonde short hair and very dark eyebrows. I do not know her name as she did not give me a receipt (probably on purpose).When I came to return my items she berated me for not having a little plastic hook that came with the packaging. I had literally everything else and the receipt. Her demeanour was really passive aggressive and condescending.. even though I had been really apologetic for not having the little plastic hook. She just spoke to me like I was stupid and kept repeating to remember next time to bring the little plastic hook.She proceeded to issue me store credit on a gift card which was fine (until I went to use it!). While I was looking around the shop to spend the store credit she was wandering around grunting and making noises like she was really angry while putting clothes on the racks. Really bizarre and a little terrifying actually… I purposely kept avoiding her.Second interaction: Once I’d found some items I went back to the counter to use the store credit just issued. The lady with brunette hair that served me was super kind and the only staff in the store that asked customers if they needed help.Upon paying with the store credit, we noticed the rude staff member had loaded $2 less on the card that was owed. I can only assume this was a passive aggressive way of getting revenge for not having the little plastic hook? Anyway, I was already so drained from her bad energy that I just paid and left.I won’t be coming back as long as this woman is working here I’m afraid. I’ll go to Kmart or postie next time. Seriously, this woman’s energy is so dark. I feel really sorry for her colleagues and customers that have to put up with it. She clearly does not like people. New mums are often vulnerable, exhausted and riddled with anxiety and people like this are just horrible to encounter in that state of mind.I would like the Baby Factory Papanui to acknowledge this experience and ensure no one else has to experience what I did today.

Amazing store.So brightly lit you could mistaken it for a newly formed constellation looking from Australia.Store has been laid out with better purpose than a North Korea in which everything you need to see can be seen from the Border Entrance.Reasonably priced products that give you the feeling of shopping with the Kayne without having to pay the Kardashians in alimony.

I have shopped here couple of time for my daughter, even my daughter’s first toy was from here.but from today I not going to shop or recommend others to shop at baby factory Papanui branch, because of RUDE CUSTOMER SERVICE . And the return policy it’s just a bunch of bogus words.

Staff were so helpful and friendly and prices affordable too!

bad customer service，really rude attitude，not willing to help at all！

Bought a pram 2 years ago from this store. I was been told this RRP $499 pram could been use upto 4 years old. But when my daughter was 8 months old, the pram was broken already! I went back to the store asked for a return, staff helped me got a replacement. But just a year later, the new seat broken again! And this time i've been told it out of warranty, They can't help! BE AWARE OF THE PRODUCT'S QUALITY EVEN THEY ARE NOT CHEAP!