Mount Roskill Medical & Surgical Centre

The receptionists here should be taught how to talk to the patients who already are sick and really need help. I do not under what is the need to be Always so rude. If you do not like the job quit it and give someone else a chance who can be nice and handle situation better. Also there should be proper communication between Local doctors east tamaki and the mount roskill medical centre as when you call the Local doctors they say that the Mount Roskill centre can definitely see you but the response you get from centre is different. I will never recommend any one to visit this centre. I wish a lesson can be taught to the rude receptionists. You get paid money to do the job so do it nicely rather than just being rude and immature.

This clinic doesn't even deserve the 1 star. Clinic opened at 8.30 when on their notice board and their website it says they open at 8am. That's the first deception. Than be rest assured you wait a minimum of 6 hours. Service is seriously pathetic. Receptionist staff play dumb. Ignorance is their motto.Nobody here have any sense of urgency. The bulk of doctors have an appointment based system so forget to be seen until you are dead.

This is worst clinic I ever come cross they don’t care about patients at all, all they do is sit there ask questions and they say we take only emergency patients what kind of emergency patients they take I don’t know even though there is no one in the waiting room. They will advise without knowing the patient condition, you can go to pharmacy and get the medicine. Pharmacy will ask questions once they know about your condition then they say sorry you need to see doctor by the time everything is closed so you come sit at home with the same symptoms and suffer.

I have requested my ongoing medicine prescription and I personally went to clinic I have talk to receptionist to ask my prescription . She did order my prescription to doctors and she said to me once ready you will get text. After 10 days I did not get the text and I ask today and they said we can't see any prescription requests . I don't know what said here. I am with this medical center since 1995 .I don't know. Thanks to all staff and doctors.

Writing this comment after series of bad experiences I have had in this medica centre. You can give 5 stars if you are voting for rude staffs. Receptionists are not friendly. Take a day off if you want to go here. Even if you are dying and staying closer by to this hospital, don’t go here as dying would be faster than being called in to see the doctor.

The reception staff are quite impolite and pushy, and one the doctor's is, too. When I complained directly to the reception staff about her behavior she retaliated by not forwarding my prescription to the pharmacy. I've a good mind to file a complaint with the DHB.

Absolutely disgusting/frustrating Medical Clinic/Service. I would definitely not go there even though on last breath cause regardless they will let you suffer. Feel so pity on other patients who has no other option than that. When u ask for my own Medical reports they will take you for spin even though it s your right to ask. X ray reports takes 24 hours...lol....sent to overseas & received within 5-10 minutes with exact diagnosis. 4 days & 4 hours of visit & not coming to any solid conclusion. feel so sorry for them. lol.. Finally got plaster done as had hair line fracture. Would like to honor their service by moon symbolic 0 rather than a star.

Worst experience, the receptionist was too busy on the phone trying to get something delivered to her house ignoring the line in front of her, I came to get a referral for acc due to a injury when I first saw a doctor he rudely advised me that I should get a desk job has chosen to incorrectly fill forms to the point where I’m having acc calling me saying he keeps filling it out wrong. these guys are rude! Very unprofessional highly would recommend not going here

Not organised . I have been waited from 11am to 6:30 pm . At 4 pm enquired at reception staff said 7 more waitings enquired again at 5 she still said 7 waiting . It means no one is looking patience one hour .Ridicules service

Most unprofessional doctors and centre ever. Doctors don't show up, no message, or call or any notification given to you, you just end up waiting there like a fool. Even reception won't tell you anything.