Merchant 1948 Sylvia Park

Poor quality and terrible store policies. Bought a new pair of expensive shoes that had a fault (the sole started to come apart after only wearing 3 times). The shoes would not be replaced or refunded, Merchant must attempt to repair" them first. I am still waiting for them to be assessed nearly 2 weeks later and still no shoes

Had 100% attentive help the entire shop for my wife and I to both get new shoes for Easter. They're definitely pricey BUT good quality and service along with care tips. Looks like I'll come back for more another day ;)

Sun 5th June bought a pair of Bone Cleona boots from Sylvia park. The item was sold to me without telling me that it was a returned item. Noticed 2 marks after I got back home along with sole stickers. Upon calling them I was initially advised that they are not liable to advise customers if the item was returned by another customer as it is in re sellable condition. I was also told that it was my responsibility to check if the boots had any marks. Highly unethical in my opinion and when I pointed it out to them, I was advised I could pick up another pair. Appalling service and unfortunately I am never gonna trust one of ur sales reps .

One of the best place to buy the shoes....Staff is very helpful and friendly,Mackenzie One of the best sales person and a big Asset for the company....Keep Shining guyz.....

Bought the bullboxer tawera cognac in April 2022. Within six months (circa Nov) the stitching" (more like glue) between the sole and leader upper came off and there was a hole in the side of the shoe. Took it back to merchant in sylvia park for repair. They happily sent it for repair and i picked it up couple of weeks later and store told me they had stitched it properly and checked all other sides etc. All good. Go back to using it for a month and the hole was back again. Took it back this side of Christmas. They took it with the understanding that it will need t be replaced but needed to be checked with the regional manager. Got a call couple of days ago to come and get a replacement shoe. So I went in today and got told that they don't have a direct replacement for the shoe I bought but I can pick up anything else but will have to pay the cost difference. Now the shoe is worth $250 as per the website so to me merchant needs to replace it or provide me an equal or better value shoe. Yes

I got a pair of leather boots and within a few days they started coming away from the heel. The store replaced them and let me choose a different pair. 1 month in and they are coming away from the soles again. I only work in an office and wear these boots for work.Expensive shoes but poor quality.Very disappointed

Inflexible around standard policy. Poor customer experience.I purchased a pair of boots yesterday and didn't take advantage of their 25% off a second pair promotion. Called up at 9am the next day to ask if I came in store today could I buy another pair and get the 25% off. Was told no" as this wasn't policy and the staff member confirmed this with the manager Sarah. I felt that this was incredibly inflexible and short sighted

Just been into Merchant Sylvia Park. Spent 10 minutes searching and trying on shoes while the two assistants chatted with each other.(I was the only customer in the shop) I am elderly and cleary needed advice. Found two pairs I liked .. sat there a while waiting... still no approach so put down my shoes and shopped somewhere else. Lift your game ladies or an empty shop will become more common. Such a shame as the shoes were lovely!

Had a great experience here buying a new pair of shoes. The staff there are lovely and welcoming. I also noticed that they were patient with customers even if they are quite busy, which is great. Merchant's shoes are on the pricey side but definitely worth considering during discount periods.