The Warehouse Sylvia Park

Although I've always liked shopping at the warehouse, I must confess there is so much scope for improvement. Their store at Sylvia Park is massive and more or less caters to all your needs. However, I have always felt this stores is understaffed. Although most of the staff members are extremely friendly and helpful, there have been times when I've struggled to find anyone handy for help. I also don't see many promotional offers or customer engagement activities coming from this store. The men's clothing section could have more variety. Some of the products look overpriced for the quality in my opinion.

Well stock and very clean, this branch’s Easter products has more variety and well priced compared to Kmart. Staff member Deepak was amazing, it is refreshing to see an employee who is passionate about his job, positive, friendly, patient and very helpful.

worst customer service. I'm on the queue and waited more than 20 minutes but she served to another Indian lady. I'm very disappointed about this customer service. served to Indian by Indian staff lady. I never expect this kind of things in NewZealand.

I visited it today, and the customer service was closed. I tried to approach the security guard, and I said Hi" he answered " No

Im a customer of the warehouse.Due to language barrage, although Ive already asked severtimes to have Mandarin speaker, they didnt consider it at all, and keep misunderstanding upgrading...Finally I ve been received trespass notice and been arrested by police due to some funny reasonsEg. gun gesture"

Rude employees with 0 customer skills do better Sylvia Park Warehouse. I read the comments and people are spot on zero customer skills in store.

Went to get some Xbox controllers with my partner yesterday’s evening. Asked one of the team members who was an Asian girl in glasses to come and unlock the cabinet for us. And seemed like she wasn’t pleased to give us any assistance.She was EXTREMELY UNPROFESSIONAL and rude.There was no smile on her face. Hello or even a thank you when we were paying.Not just that she was constantly on her phone talking to someone very loudly and didn’t pay attention to us and what she was doing.If she doesn’t know that customers who were right in front of her and talking to her were her priority and chose to chat with someone else on the phone. I don’t know why she was hired in the first place.There could have been an apology if the call was urgent, and there could have been very easily forgiven and understandable.All she said was “just that ?” - aggressively unlocked the cabinet and that was it other than that all of her attention was on somewhere else.Not very professional and well-mannered there.Not going to mention how bad her customer service skill is.Do better.

A great super store even had a section of school uniforms. Comfortable and nice environment

I visit this place regularly and used to be alright on normal days. However, I had an exhausting and stressful experience on the Black Friday yesterday. There was no clarity about a the discount they offered and I had to struggle to buy the item I needed especially they had only one on display. Their customer service was very poorly managed with a solo member handling it most of the time all alone. Staff at the checkout were cooperative in sorting it out after spending almost one hour in ultimately buying it at the discounted price discreetly meant for market club members. The customer service needs a lot of improvement especially when we are nearing the festive season.

This Warehouse is slightly different from a lot of the other ones that I have been in - namely, that it is spacious and better thought out compared to the others. There is heaps of stuff on offer, though, and the Warehouse has started stocking tech gadgets and electronics - which, personally, are not that great. They tend to be more Chinese variants and even though they are getting better, they still do not exactly evoke a lot of confidence from most customers.Other than that, there's plenty to browse and get stuck into!